Account Manager

About the role

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy - a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn't coming; it's here, and we need builders, innovators, and problem solvers to help us create it.

Responsibilities

• Serve as the key point of contact and Account manager for assigned airline clients and vendor couriers within the Bags, Inc. logistics line of business
• Develop and maintain strong, positive relationships with client representatives, proactively anticipating their needs and building long-term trust
• Lead the creation and presentation of quarterly business reviews (QBRs) and other regular performance reports to airline clients, translating complex data sets into actionable insights
• Oversee the day-to-day operations of vendor couriers, ensuring adherence to rigorous performance standards and service level agreements (SLAs)
• Communicate effectively with employees and clients to ensure fulfillment of performance requirements
• Seek and implement opportunities to leverage AI and other technologies to streamline workflows, improve operational costs, and enhance the customer experience, such as improving ETA delivery windows
• Partner with Product and Engineering teams to advocate for operational efficiencies and client-requested features
• Navigate complex escalations from high-value clients while handling multiple priorities simultaneously

Requirements

• 5+ years of professional Account Manager experience, ideally in the hospitality or airline industry
• Proven experience in relationship management and presentation creation for high-level audiences
• Demonstrated experience or strong familiarity with data analytics and leveraging AI to drive efficiencies in logistics or account management
• Excellent oral and written communication skills
• Ability to communicate effectively with employees and clients to ensure fulfillment of performance requirements
• Ability to maintain positive relationships with client representatives
• Experience handling multiple priorities simultaneously
• Proficiency with operational tracking systems
• Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.
• As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
• Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national

Benefits

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at metropolis? Share your experience