Guest Experience Curator

Benefits

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Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. Here's a growth opportunity you don't find often assisting the best and most innovative in the lifestyle hospitality today. You'll be challenged consistently with a diverse range of responsibilities that keep the department running seamlessly. You'll thrive in organized chaos and be hardwired to succeed. Long story short? We love people who love a challenge. We're currently searching for a high-energy, up-for-anything, ridiculously organized Sales and Marketing Coordinator to support our sales team. The Guest Experience Curator primary role is to play a central role within the commercial function of Treehouse Manchester, supporting revenue generation across multiple business streams while ensuring strong administrative coordination, guest conversion and commercial responsiveness. A key priority of the role will be driving and managing restaurant reservations activity, helping maximise covers, improve conversion of dining enquiries and support the commercial success of the hotel's food and beverage outlets and events business. The role is designed to support the hotel's evolution into a lifestyle-led hospitality destination, with major contribution to the sales of ancillary revenue streams including: - Restaurant reservations/Small group dining - Room Reservations support - Padel and Gym memberships - Cinema ticket sales & experiences - Christmas programming - Ticketed events and more! The role combines elements of commercial and sales administration and coordination along with supporting in Restaurant reservations management. It will support the marketing function to excel the guest experience both from pre arrival to the experience itself. This is for someone who will be highly organised, commercially aware, proactive and guest-focused, with strong communication skills and a passion for hospitality, restaurants, events and lifestyle experiences Inside Tip: If you're the most creative yet organised person you know and have a knack for making calm out of chaos, you may be precisely who we are looking for. About you... - Passionate about hospitality sales with a minimum of 2 years in a similar role, ideally with experience working in or around Manchester. - Advanced knowledge of hotel and event sales, a strong leader with a proven track record in team member engagement, improving market performance and building relationships. - Excels at communication, both verbal and written. - Is flexible and willing to meet the demands of a 24-hour operation. About us... Within Treehouse Manchester, every detail is imagined through the carefree, optimistic lens of childhood and balanced with a distinctly modern sensibility. With attentive service, locally inspired fun amenities, thoughtful programming, and reimagined culinary delights curated by celebrated local chefs Sam Grainger and Mary-Ellen McTague. We have two restaurants, as well as a panoramic rooftop bar and a secret hideaway to explore. We are about playfulness and freedom. Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfilment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as: - Designed by Nature work environment - Inclusive & equitable work environment for all - Team Member recognition programs - Pay it Forward: a day annually to volunteer & plus hotel organised volunteer opportunities throughout the year - Earth day giving back activities. - Life Harmony: a refreshed look at agility working. - Health & Wellness programs throughout the year - Hospitality Rewards App access for all. - Discounts across our properties and venues worldwide for all team members - Paid Breaks for leaders. - Enhance holidays- Up to 33 days for all - Optional private medical schemes with optical and dental - Paid sickness absence for all - Increased pension scheme offering - Career Advancement: We're growing rapidly and with growth comes advancement opportunities (around the globe)! - Wagestream financial planning services - Recommend and friend schemes - up to £250 - Free food on shift in the best team heart-of-house spaces in Manchester. It's 1 World Creating a culture of inclusivity is our responsibility as human beings-to each other, and to the 1 beautiful world we share. We stand together in our pledge to grow diverse and equitable representation for everyone in our growing community of team members, guests, and partners. Starwood Hotels is an Equal Opportunity Employer. About us... As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we l

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