Equipment service technician Hi-Tech

Requirements

• 3 years' of experience in a Service/Equipment environment in the Dental Industry
• Those who have a background in business management or a closely related field are preferred
• Strong interpersonal skills and business acumen
• Specialized Knowledge and Skills:
• Microsoft Outlook, Word, Excel, Telephone / Voice Mail
• Strong understanding of Windows and Windows applications
• Excellent communication skills; ability to effectively support clients over the telephone
• Excellent analytical ability to troubleshoot and resolve technical issues
• Troubleshooting and installing various peripherals including printers, scanners, multimedia, video and USB connected devices
• Other :
• Must be flex

Benefits

Additional Information

Job description: Equipment Service Technician (EST - Hi Tech) Ottawa, ON Henry Schein Global Is a Health Solutions Company Powered by A Network of People and Technology Our 900+ Team Schein Members in Canada work together to support dental practitioners, practices and businesses providing supplies, equipment, service, and digital technology driven through an all-encompassing business solutions approach which brings our Corporate Mission to life: "Henry Schein Canada will focus on practice care so our customers can focus on patient care". WHY US You will enjoy a competitive compensation package including salary, company vehicle, health benefit plans and programs and a company pension plan. We will also provide you with the ability to engage and participate in a variety of thoughtful corporate initiatives and event days. We are a company focused on individual talent development and success in addition to your wellness. THE POSITION The Equipment Service Technician (EST - Hi Tech) is responsible for: The majority of your time will be spent supporting the sales organization through your knowledge and expertise of high-technology requirements. This includes, but is not limited to: o Work closely with the Installation Project Manager and his team to ensure follow-ups, deadlines, installations and training of all hi-tech products and equipment o Involvement in installation projects as of the start o Be present in the pre-sale environment o Meet customers with the FSC's and ESS's to understand high-tech needs and make recommendations o On-site visits are often required to properly assess the project scope; o Prepare and present quotes/proposals related to all high-tech requirements o Attend all follow-up meetings on projects to ensure the proper execution and customer satisfaction o Reinforce the high-tech equipment protocol - Provides a high level of technical support and maintenance on PC's and their peripherals - Work with technical teams and key stakeholders to schedule the installation of hardware, supervising the uncrating and placement of equipment, maintaining network hardware and software - Troubleshoot, analyze and resolve client's technical problems - Train, aid and support dental office end users with software applications to help them run an efficient dental practice - Install software, provide support and installation software upgrades - Installs all aspects of a complete network including hardware, cabling, monitor brackets and various other specific dental hardware including Digital Radiography and 3D Imaging - Evaluate the efficiency of the system installed or repaired - Responds/updates/closes calls regarding customer issues from a central call Management Hi-Tech Centre in Toronto In addition to the key responsibilities listed above, all positions are also responsible for: - Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards - Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments Discretion: - This position has limited authority to make independent decisions and/or recommendations on matters of significant importance based on the exercise of discretion and independent judgment within the job duties Supervision: - This position reports to the Service, Hi-Tech or Branch Operations Manager - Assignments are periodically checked for progress by the immediate supervisor and/or executive committee Physical Activities: - Frequent exposure to customers; handling of queries and calls - Frequent travel - approximately 2 overnight stays per month - Heavy unpacking, lifting, moving and packing of products (up to 100lbs) is required - This position utilizes typical office equipment - This position will be working at customers' sites or in shop utilizing typical shop tools - Exposure to electrical pressurized air and hot water during repair of equipment THE QUALIFICATIONS Education : - Bachelor's degree in computer information systems, data processing or computer science - Willing to take company training courses as required

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