Operations Manager

Responsibilities

• Operational Oversight: Own the day-to-day operations of the firm, ensuring workflows run smoothly, priorities are clear, and nothing falls through the cracks.
• Reporting & Accountability: Build, manage, and maintain reporting around new cases, settlements, productivity, and key performance indicators (KPIs), providing leadership with clear visibility into firm performance.
• SOP Implementation: Create, refine, document, and enforce Standard Operating Procedures (SOPs) to drive consistency, accountability, and operational efficiency across teams.
• Vendor Management: Oversee and coordinate with external vendors and service providers (including technology platforms) to support reliable and effective firm operations.
• Performance Tracking: Conduct quarterly performance reviews and manage metrics tied to productivity, caseload balance, and team performance across the firm.
• KPI Development: Partner with leadership to design, implement, and maintain a KPI dashboard that tracks progress against firm goals and highlights areas for improvement.
• Team Collaboration: Work closely with firm leadership to align operational initiatives with strategic objectives, serving as a trusted partner in execution and accountability.

Requirements

• Law Firm Experience: Prior experience in law firm operations is strongly preferred, ideally with 2-3+ years in a similar role supporting attorneys, paralegals, and firm leadership in a fast-paced environment.
• Operational Expertise: Proven ability to build, refine, document, and enforce SOPs, establish accountability across teams, and create operational structure where it's needed most.
• Technical Proficiency: Comfortable working in a Microsoft 365, PC-based environment, with the ability to quickly learn and manage tools such as RingCentral, Case Status, and Connecteam (or comparable systems).
• Leadership Skills: Demonstrated ability to build trust, earn respect, and hold teams accountable, setting clear expectations, following up consistently, and driving performance without ego or drama.
• Resourcefulness: A true self-starter who takes ownership, works until the job is done, and can independently identify problems, propose solutions, and move initiatives forward.
• Why you should work here:
• Growth Opportunities: Enjoy opportunities for growth and advancement within a supportive firm environment that invests in long-term leaders.
• Innovative Culture: Join a low-ego, highly collaborative team culture that values ideas, continuous improvement, and operational excellence.
• Direct Impact: Play a critical, hands-on role in shaping the firm's operations, directly imp

Additional Information

Are you ready to lead and transform the operations of a dynamic personal injury law firm? Can you architect seamless processes that align and empower a team dedicated to helping accident victims? Do you have the strategic insight to drive efficiency and accountability across the firm's operations? Are you excited to build and refine operational systems that enhance client and team satisfaction? Final question: When faced with a challenge, do you get excited or run away? ** IMPORTANT: TO APPLY ** If you have any questions, please email recruit@crisp.co only. Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform. To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens. **RECRUITERS DO NOT CONTACT** Hills Daniels & Associates is a dedicated personal injury law firm based in Louisiana, renowned for our commitment to standing by the side of accident victims. Our mission is to help clients regain their physical, mental, and financial independence after traumatic events. We take pride in giving each case the focused attention it deserves, intentionally limiting our caseload to ensure personalized and thorough representation. Founded on principles of empathy and relentless advocacy, Hills Daniels & Associates does more than just handle legal cases. We build strong, lasting relationships with our clients, advocating for them in their most challenging times. This approach has garnered us a reputation for not only achieving substantial settlements but also making a meaningful impact in the lives of the people and communities we serve. We embody a client-first philosophy that is reflected in every aspect of our work, from initial consultations to final verdicts. The Operations Manager role at Hills Daniels & Associates is pivotal in ensuring seamless and efficient law firm operations. This position is designed to support the firm's mission by overseeing daily activities, refining processes, and enhancing productivity. Your leadership will directly impact client satisfaction, team efficiency, and overall firm success. With operational excellence at the core of our promise to clients, this role is crucial in maintaining and elevating service standards.

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