Logistics Operations Coordinator

Responsibilities

• Client Operations Support
• Represent SF Operations indaily coordination with key stakeholders to address operational requirements.
• Manage order follow-up,exception handling, and Delivery Order (DO) organization.
• Collect and relay operational information and feedback.
• Support operational aspects of customer relationship maintenance.
• Supplier Operations Coordination
• Represent SF Operations indaily communication with suppliers.
• Follow up on pickup anddelivery progress to ensure timely completion.
• Convey customer operational requirements clearly to suppliers.
• Supervise and drive exception rectification by suppliers.
• Verify DO proof of delivery(POD) and sign-off status.
• 3.Exception Management & Escalation
• Receive and verify exception reports from both clients and suppliers.
• Coordinate resolution efforts and track issues to full closure.
• Immediately escalate major exceptions to higher management for urgent action.
• 4.Project Documentation & Traceability
• Establish and maintaincomprehensive project information tracking logs, including:
• Order records
• Exception handling records
• DO filing and archiving
• Ensure all information is traceable for audit and operational review purposes.
• 5.Operational Data Reporting & Performance Evaluation
• Regularly consolidate operational data, including:
• On-time delivery rate
• POD (sign-off) rate
• Exception rate
• Generate periodic performance summary reports.
• Support supplier performance evaluations by providing data-driven operational insights.
• Qualifications& Requirements
• Diploma or equivalent qualification
• Prior experience in logistics coordination, operations support, or supply chain preferred
• Strong organizational and documentation skills
• Good communication and problem-solving abilities
• Proficient in Microsoft Office(Excel, Word) and basic data tracking tools
• Able to work independently and escalate issues appropriately
• Meticulous with details,especially regarding DO and POD documentation

Additional Information

Job Summary: The Operations Coordinator will serve as the primary operational liaison between S.F. Express (Singapore) Pte. Ltd. and key stakeholders and suppliers. This role is responsible for end-to-endorder follow-up, exception management, document control, data tracking, and performance reporting to ensure smooth daily logistics operations.

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