Reverse Logistics Team Leader

Responsibilities

• Customer Returns:
• Ensure the effective and efficient carry out of Reverse Logistics operations, ensuring accurate and efficient receipt, storage, and dispatch of defect goods into & out of the relevant assigned Bin location.
• Conduct regular inspections and root cause analysis with Client on returned and warehouse damaged stock, locations, and packaging issues.
• Ensure the crediting and processing process and ensure all databases are updated accordingly.
• Defective Goods and Reworks:
• Assign personnel for correctly receiving, storing, and dispatching defective Graded stock received from & to relevant assigned bin locations.
• Assign Personnel to consolidate inventory where necessary to free up space.
• Confirm with Reverse Supervisor which reworks are to be prioritised and ensure that planned Reworks with the Client are completed timeously.
• Ensure that all planned sales on defect stock are completed effectively and efficiently.
• Maintain effective inventory control procedures to ensure defect stock accuracy and availability.
• Assign personnel for Factory reworks to be taken to relevant Outbound bays for despatch timeously
• System Management
• Ensure all personnel are trained and proficient in using the WMS and review records regularly.
• Ensure system to system alignment on inventory holding for defect stock.
• Utilize WMS to generate and update reports on inventory levels, stock movements, and discrepancies for defective goods.
• Reporting and Analysis:
• Generate and Update databases and reports, including stock Aging reports, Reworks completed, Returns processed and process Improvement logs.
• Communicate findings and recommendations to the Reverse Supervisor & the Reverse Logistics Manager
• Ensure all key performance indicators (KPIs) related to Reverse Logistics Management, such as damages causes and damage rates are updated daily.
• Compliance and Safety:
• Enforce warehouse safety policies.
• Ensure proper use of material handling equipment.
• Maintain clean and organized reverse logistics storage areas.
• WHO WE ARE LOOKING FOR
• Someone with:
• Matric or Diploma/Certificate in Supply Chain, Inventory, Logistics, Business Administration, or a related field.
• One to two years of experience in reverse logistics/returns processing background.
• Experience supervising warehouse staff.
• Proven experience with Warehouse Management Systems (WMS) and inventory control software and advance Microsoft Excel skills
• Strong analytical skills and attention to detail.
• Excellent organizational and leadership abilities .
• Knowledge of relevant regulations, industry standards, and best practices in inventory management.
• Strong communication and interpersonal skills.
• #LI-LS2

Benefits

Additional Information

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We have an opportunity for a Reverse Logistics Team Leader is responsible for controlling and optimizing day-to-day processing of returned goods (appliances) from customers, retailers, branches, factory and x-dock facilities, ensuring they are inspected, classified, recorded, system transferred and routed correctly to the correct storage locations. He/she is also responsible for managing resources, performance indicators and the security of goods. The Team Leader is responsible for ensuring that safety instructions are applied to his/her colleagues. He/she is responsible for the management of the team entrusted to him/her.

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Company Intel

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