Customer Success Manager

Responsibilities

• In this role, you will:
• Customer Advocacy & Liaison: Act as a dedicated internal advocate, collaborating with the Center of Excellence (CoE) and departments like Product, Sales, and Marketing to resolve complex customer issues quickly and ensure seamless billing, invoicing, and operational workflows.

Requirements

• The ideal candidate will have:
• Several years of experience in customer success, account management, or a similar high-impact, customer-facing role, with a preferred focus or demonstrated bias toward managing Irish public sector accounts, local authorities, or state-governed bodies.
• Strong knowledge of Irish public sector procurement processes, national frameworks, public tender procedures, and compliance frameworks, alongside familiarity with CRM software (such as Salesforce/SFDC) and business intelligence tools.
• Strategic & Financial Acumen: Proven ability to leverage analytical data to identify growth opportunities, negotiate complex contracts, manage account profitability, and articulate value propositions within a public sector and commercial context.
• Advanced Stakeholder Management: Exceptional interpersonal and communication skills with the ability to influence key public sector decision-makers, navigate complex organisational environments, and build alignment across diverse internal and external teams.
• Agility & Problem-Solving: Excellent strategic thinking and organisational skills, with a demonstrated ability to work independently, manage multiple priorities, and thrive in a fast-paced, dynamic environment.
• Education: Bachelor's degree in Business, Public Administration, Marketing, Communications, or a related field.

Benefits

Additional Information

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a proactive and strategic Customer Success Manager (CSM) with a strong background in public sector client management to join our Customer Success team in Ireland. In this role, you will be responsible for building and maintaining deep, trusting relationships with key decision-makers across Irish public sector bodies, government departments, and commercial accounts, ensuring clients achieve their desired outcomes while driving account retention, compliance, and growth. You will join a dynamic, customer-centric team dedicated to advocating for our public sector and commercial clients, partnering closely with internal sales and operational units, and positioning advanced data and information management solutions to help organisations realise maximum value.

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