Senior Business Analysis Associate

Responsibilities

• Assist in solutions and design for business process challenges, using technology.
• Assist in re-engineering/enhancement of business processes or current ERP module/functionality, to ensure compliancy of relevant policies and administrative instructions.
• Interface with system design and development counterparts in DIST to finalize enhancement/change request specifications.
• Assist in providing quality assurance (pre UAT testing) of developed solutions.
• Assist in coordination of User Acceptance testing (UAT), and perform UAT as needed.
• Assist in the implementation of new functions, coaching/training resources as related to the deployment of new ERP functions.
• Assist in process improvement discussions, looking for streamlining opportunities with view to standardizing and simplifying processes and services.
• Prepare end-user training materials and assist in formulating training approaches which align with functionality being deployed.
• Provide post-change follow-up support to units and staff to ensure successful stabilisation.
• Use tools such as PowerBI, Excel, ERP Query Manager, Sharepoint, and Artificial Intelligence tools, to support and provide efficiencies to business processes as they relate to the application and data.
• Keep informed regarding developments in ERP and BI systems.
• Manage priorities.
• Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
• Perform other related duties as required.

Requirements

• Years of Experience / Degree Level
• For G7 - 4 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher
• Field(s) of Education
• Not applicable.
• Certificates and/or Licenses
• Business Administration; Information Technology; International Relations;
• (Certificates and Licenses marked with an asterisk* are essential)
• Relevant Job Experience
• Essential

Benefits

Additional Information

Deadline for Applications June 22, 2026 Hardship Level A (least hardship) Family Type Family Residential location (if applicable) Grade GS7 Staff Member / Affiliate Type General Service Reason Regular > Regular Assignment Target Start Date 2026-07-01 Standard Job Description Senior Business Analysis Associate Organizational Setting and Work Relationships The Senior Business Analysis Associate normally reports to a (Senior) Business Analyst. The principal role of the incumbent is to support ongoing and overall end-to-end integration of ERP modules within the Area of Responsibility (AoR). Integrations with other systems that connect to/from ERP will also be supported by the Senior Business Analyst with assistance from the incumbent. System change requests are often in relation to policy changes or the re-engineering of procedures, or key initiatives such as Strategic Workforce Planning. Tasks will include translation of business requirements into specifications for IT developers who are managed by the Division of Information System and Telecommunication (DIST). The incumbent will work closely with the Senior Business Analyst and other colleagues towards enhancement and automation of their business processes using technology, including advanced Excel, BI tools, Sharepoint and Artificial Intelligence. As needed, the incumbent will also assist the Senior Business Analyst in analysis and testing of ERP functionality changes which may result from technical/image upgrades. The incumbent will assist the Senior Business Analyst with day-to-day support to the users as needed per escalation of issues. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

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