Network Service Engineer

Responsibilities

• Network Operations & Monitoring
• Perform continuous monitoring of network infrastructure and services.
• Conduct proactive health checks to ensure network availability and stability.
• Monitor alerts, events, and system performance metrics.
• Verify and maintain network backup integrity and recovery readiness.
• Identify and escalate potential service disruptions before impacting business operations.
• Incident & Problem Management
• Manage end-to-end incident resolution in accordance with agreed Service Level Agreements (SLAs).
• Troubleshoot network-related issues involving routing, switching, security, and load balancing technologies.
• Conduct Root Cause Analysis (RCA) for recurring or major incidents.
• Coordinate with internal teams, vendors, and stakeholders to restore services efficiently.
• Maintain incident documentation and knowledge base updates.
• Infrastructure Management & Lifecycle Support
• Administer and maintain network devices including routers, switches, firewalls, and load balancers.
• Perform firmware, software, and hardware upgrades.
• Support technology refresh and infrastructure lifecycle initiatives.
• Ensure network configurations comply with operational and security standards.
• Security Management
• Manage firewall policies, access control rules, and security configurations.
• Monitor security logs and investigate network security events.
• Support compliance initiatives, including adherence to CIS benchmarks and security standards.
• Escalate security threats and vulnerabilities in accordance with established procedures.
• Collaborate with cybersecurity teams on remediation activities.
• Patch & Vulnerability Management
• Conduct vulnerability assessments and review scan results.
• Prioritize remediation activities based on risk severity.
• Implement security patches and firmware updates across network infrastructure.
• Track patch compliance and maintain remediation records.
• Support security audits and compliance reporting requirements.
• Asset & Configuration Management
• Maintain accurate asset inventory and network documentation.
• Update and manage Configuration Management Database (CMDB) records.
• Perform asset reconciliation and configuration verification exercises.
• Ensure configuration changes are properly documented and approved.
• Change & Release Management
• Execute network changes following ITIL-based Change Management processes.
• Conduct risk assessments and impact analysis for planned changes.
• Develop implementation plans, testing procedures, and rollback strategies.
• Participate in Change Advisory Board (CAB) discussions where required.
• Ensure successful deployment of network releases and enhancements.
• Capacity & Performance Management
• Monitor network utilization, availability, and performance trends.
• Analyze capacity requirements and recommend infrastructure enhancements.
• Identify potential bottlenecks and implement optimization measures.
• Produce performance reports and forecasting recommendations.
• Documentation & Reporting
• Maintain network architecture diagrams, SOPs, operational runbooks, and technical documentation.
• Prepare daily operational reports and service status updates.
• Produce monthly service reports covering:
• SLA performance
• Incident trends and RCA findings
• Patch and vulnerability compliance
• Security posture metrics
• Asset reconciliation status
• Capacity and performance analysis
• Technical Environment
• The successful candidate should possess experience in one or more of the following technologies:
• Networking
• Cisco Routers
• Cisco Switches
• Cisco Load Balancing Technologies
• Security
• Palo Alto Firewalls
• Check Point Firewalls
• Load Balancing
• F5 BIG-IP Load Balancers
• Tools & Methodologies
• ITSM Platforms (e.g., ServiceNow, Remedy)
• ITIL Framework
• Network Monitoring & Performance Management Tools
• Vulnerability Management Solutions
• CMDB & Asset Management Systems

Requirements

• Education
• Diploma or Degree in Information Technology, Computer Science, Network Engineering, or related discipline.
• Minimum 3-8 years of experience in network operations, network engineering, or managed services environments.
• Experience supporting enterprise-scale network infrastructure.
• Hands-on experience with Cisco networking technologies.
• Practical experience administering Palo Alto, Check Point, or F5 technologies.
• Familiarity with ITIL-based service management practices.
• Preferred Certifications
• Cisco CCNA / CCNP
• Palo Alto PCNSA / PCNSE
• Check Point CCSA / CCSE
• F5 Certified BIG-IP Administrator
• ITIL Foundation Certification
• Key Competencies
• Strong troubleshooting and analytical skills
• Excellent incident response and problem-solving capabilities
• Understanding of network security best practices
• Ability to work in a 24x7 managed services environment
• Strong stakeholder communication and documentation skills
• Ability to manage multiple priorities in a fast-pace

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Company Intel

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