Asst. Front Office Manager

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Responsible for providing quality guest service within the guidelines specified by hotel management. Assist in leading all Front Office operations by setting and maintaining a high level of guest service. Provide support for the line staff, scheduling, and training of Front Office employees. ESSENTIAL DUTIES AND RESPONSIBILITIES: Inspire and motivate the team to create ridiculously personal experience with every guest. Communicate goals and strategies clearly. Planning and organization of front of the house operations. On the floor support for the team. Scheduling and purchasing. Manage the recognition and employee engagement program within the department. Coach, counsel, and discipline employees when necessary, using correct documentation and techniques. Assist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found (including night audit shifts). Train and monitor all service levels provided by employees to guests and other fellow employees. Meet or exceed levels of service required of a 5 star and 5 diamond resort. Maintain all operational supplies, make sure expenses and labor costs are meeting budgeted requirements. Additional projects and responsibilities may be assigned as needed. SPECIFIC EXPERIENCE WE'RE SEEKING: Must have 3+ years luxury hotel Front Office operations experience, with at least 2 years as a Front Office Supervisor or 1 year as a Front Office Manager. Experience managing a team of 15+ people. Forbes Audit experience is a must. Hospitality Bachelor's Degree is preferred. Ability to diplomatically deal with difficult situations and people, while exhibiting a constant level of integrity. Ability to verbally communicate effectively and professionally. Trainer level of expertise in Opera and solid experience with MSFT office This position requires a flexible schedule, must be able to work evenings, weekends, and holidays. Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands. Salary range: $65,000.00 USD - $75,000.00 USD annually

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