Customer Experience Officer

About the role

As a Customer Experience Officer, you will be the first point of contact for our customers, providing high-quality support and information across a range of digital and non-digital channels. You will empower customers to use self-service tools, help them navigate our digital platforms, and ensure enquiries are resolved efficiently and professionally. You will gather customer feedback to support continuous improvement, process requests across all contact channels, and ensure all interactions are accurately recorded on the Customer Experience platform. About You The ideal candidate will have experience handling customer enquiries across multiple channels in a similar or related role. You will demonstrate a strong commitment to delivering exceptional customer service, with a professional and empathetic approach. You will have excellent verbal and written communication skills, with the ability to explain complex information clearly and effectively. You will be competent in the use of a range of IT systems and able to manage multiple enquiries and tasks simultaneously, while maintaining a high level of accuracy and attention to detail. Closing Date: 11th May 2026 Interview Date: To be confirmed Why Join Us? We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve. The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received. South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.

Additional Information

Broadland and South Norfolk District Councils are seeking a dedicated Customer Experience Officer who is passionate about delivering outstanding customer service and thrives in a fast-paced, collaborative environment.

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