Director of Strategic Accounts

About the role

About Us Wealth.com is the industry's leading AI wealth management platform, empowering financial institutions to modernize how they deliver planning advice to clients. Trusted by the largest firms in wealth management, Wealth.com combines proprietary AI, enterprise-grade security, and deep legal and tax expertise to power scalable, compliant, and personalized planning experiences across the full client lifecycle. The company has been widely recognized for innovation and leadership, winning Top Estate Planning Technology and Top Estate Planning Implementation at the 2025 WealthManagement.com Industry Awards, and earning #1 in estate planning market share in the 2025 Kitces AdvisorTech Study. At Wealth.com , our team is core to everything we build. We foster a collaborative, high-performing environment that values innovation, ownership, and continuous improvement. Wealth.com is proud to be certified as a Great Place to Work®. About the Role We are seeking an experienced leader to join the team supporting Charles Schwab. This individual will operate at the intersection of institutional account management, strategy and execution. This role is designed for a highly strategic operator who can own and grow complex relationships, while also driving end-to-end execution of new, often ambiguous initiatives that push into new operating models of how AI-powered financial planning solutions are delivered. You will serve as a trusted advisor to executive stakeholders, translating customer needs, constraints, and long-term objectives into actionable strategies, while mobilizing internal teams to deliver high-impact outcomes. This is not a traditional account management role; it requires someone who can think like a strategist, operate like a product leader, and execute like a program owner. Key Responsibilities Strategic Account Leadership Own and deepen relationships with a wide range of stakeholders at various levels across Charles Schwab's multi-entity, multi-vertical organizations Develop a deep understanding of each of Charles Schwab's business vertical's operating model, decision frameworks, and value drivers Act as a strategic thought partner, advising on how to best leverage our platform within their broader ecosystems Anticipate customer needs and proactively shape opportunities for expansion and impact Own post-implementation adoption and value realization, co-defining and tracking success metrics Identify and remove barriers to adoption within complex operating environments Ensure delivered solutions translate into measurable business impact, not just successful implementation Remove blockers in production by ensuring feedback and bugs are reported and resolved in a timely manner Create and deliver quarterly Service Level Agreement (SLA) and Quarterly Business Reviews (QBRs) to customer stakeholders Strategy & Execution Translate client goals and constraints into clear, actionable strategic plans Lead zero-to-one initiatives, including new product implementations, workflows, and experiences that may not have precedent within the customer organization or segment Drive execution across ambiguous environments, ensuring progress despite evolving requirements or unclear paths Balance long-term strategic vision with near-term deliverables and milestones Establish structure, operating cadence, and decision frameworks in complex, multi-stakeholder environments Cross-Functional Leadership & Influence Serve as the voice of the customer in product roadmap discussions, ensuring customer workflows, constraints, and value drivers are clearly represented Translate emerging capabilities (e.g., AI, income tax planning) into frameworks that stakeholders can evaluate and adopt with confidence Navigate customer data sharing, privacy, and legacy system constraints to enable scalable solutions Surface and resolve misalignment early to maintain execution momentum Partner with Charles Schwab's cross-functional teams (e.g., strategy, product, risk, compliance, operations, technology) to unblock progress, enable successful adoption and valuable feedback loops Serve as the connective tissue across Wealth.com 's Product, Engineering, Design, Legal, Compliance, and Customer Success Influence internal priorities based on Charles Schwab's feedback and needs Drive alignment across internal leadership and customer executive stakeholders on priorities, sequencing, and trade-offs Program & Project Management Lead complex, multi-threaded initiatives with competing priorities and stakeholders Establish clear timelines, milestones, and accountability structures Identify risks early and proactively develop mitigation strategies Ensure seamless execution from strategy through implementation and adoption Executive Communication & Storytelling Create and deliver compelling presentations for both internal and external audiences Distill complex concepts into clear, actionable narratives for executive stakeholders Regularly communicate progress, insights

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