Guest Service Ambassador
External
Accorhotel · Stratford London, UKPrepare for this interview
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About the role
Job Description Welcomes all guests as soon as they arrive with care and attention, with a personalised approach Is proactive, anticipates guests needs and looks for suitable solutions Conveys the hotel image and promotes company's loyalty program ALL Assists as required with the solving of any guest problem and is able support any query Efficient and satisfying manner Has knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promotes them Carries out all operations concerning guests arrival and departure in compliance with payment procedure Informs guests about formalities, any special conditions relating to their stay and the services available Actively contributes to the qualitative and quantitative targets of the department
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