Customer Service Representative

About the role

Sunday to Thursday: 6:45 AM - 5:30 PM Friday: 6:45 AM - 2:30 PM (Summer) / 6:45 AM - 1:30 PM (Winter) About Us: Join our busy and thriving bagel shop, where we serve delicious, freshly made bagels and provide exceptional customer service. We are looking for a dedicated Customer Service Representative to join our team and help us manage new orders. If you have excellent phone skills, solid computer abilities, and a passion for customer service, this role is perfect for you! Responsibilities: Handle incoming orders over the phone in a fast-paced environment. Assist customers with order inquiries, menu questions, and product recommendations. Process orders accurately using our custom POS system (training provided). Manage a basic online phone system for customer interactions. Maintain a positive, professional demeanor while interacting with customers to ensure excellent service. Ensure customer satisfaction by addressing concerns, issues, and order requests promptly and efficiently. Requirements: Excellent phone skills - you must be comfortable speaking with customers and handling a high volume of calls. Good computer skills - experience with basic POS systems is a plus (training will be provided). Strong communication skills - able to clearly convey information and assist customers effectively. Ability to multitask and stay organized in a busy environment. Reliable internet connection and quiet workspace for remote work. Previous customer service experience preferred but not required. Remote work - work from the comfort of your home. Training provided on our custom POS system and online phone system. If you are passionate about customer service and are looking for a remote opportunity to work with a dynamic team, apply today!

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Company Intel

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