Operations Analyst II

Responsibilities

• Provide Technical support , determine the r oot cause of the problem ( s ), and find appropriate solutions .
• Follow SLA guidelines including t imely f ollow-up , e scalat ion , and resolution of tickets on time .
• A nalyze metrics and identify the possible reasons for any achievements or deviations .
• Participat e in ticket review and ensure the appropriate solution is provided .
• Create s tatus report s on the activities performed as per management requirement .
• Provide d ocumentation on newly discovered solutions and d evelop e production ready solution support scripts .
• Provide c ontinuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs .
• Provide a pplication health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs .
• Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support.
• Participate in new initiatives for providing technical solutions .
• May support provisioning .
• Potential Functional Disciplines:
• IOT
• IREG
• Knowledge about Software testing [Writing test cases, test execution, test report]. Awareness about the Mobile network communication, Architecture knowledge about GSMA, IREG standards. Ability to troubleshoot the network configuration issues and identify the problem. Thorough under
• standing on the tests required for Voice, GPRS, CAMEL prepaid & postpaid, 3G, 4G. Hands on experience in Ticketing Tool. Thorough knowledge of MSC configuration. Knowledge about Probes, remote testing tools
• TADIG/CCA
• CHS
• TAP/RAP

Benefits

Additional Information

Syniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world's most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we're able to provide our incredible talent with an innovative culture and great benefits. Who We're Looking For The Operations Analyst II is a full contributor, responsible for providing technical solutions to exceptionally difficult problems. As the mid level of support, this position will address day-to-day customer issues, application issues, problems and concerns that are more detailed in nature, requiring analysis and research. - Some of What You'll Do Scope of the Role: Direct Reports: This is an individual contributor role with no direct reports

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