Digital Ambassador (Banking) #HZOT

Responsibilities

• Provide prompt and courteous assistance to customers with their general inquiries regarding banking services, products, and digital platforms.
• Guide customers through self-service options available on digital channels (e.g., mobile banking app, online banking portal, ATMs).
• Troubleshoot common digital banking issues and provide immediate solutions or escalate complex issues to the appropriate department.
• Educate customers on the benefits and functionalities of the bank's digital platforms, including online banking, mobile banking, and cashless payment solutions.
• Assist customers with the setup and initial usage of digital banking services, ensuring a smooth onboarding experience.
• Encourage and guide customers to adopt cashless payment methods where suitable, e:
• Maintain a comprehensive and up-to-date knowledge of the bank's latest products, services, and digital offerings.
• Actively learn about new features and updates to digital platforms to effectively communicate them to customers.
• Suggest appropriate digital alternatives or banking solutions to customers based on their individual needs and preferences.
• Participate in training sessions and workshops to continuously enhance product knowledge and digital proficiency.
• Build and maintain strong, positive relationships with customers by providing exceptional service and support.
• Identify opportunities to cross-sell or upsell banking products and services by understanding customer needs and referring them to relevant specialists when necessary.

Requirements

• Min. A-level / Nitec / Diploma in any field
• No experience required, training is provided
• Interested applicants please submit their detailed resumes via email to
• biopharma@recruitexpress.com.sg
• All applications and personal information received will be treated with the strictest confidence.
• Melissa Zhang Zhiqi (Mezzo)
• R2197564
• Recruit Express Pte Ltd
• EA Licence No.: 99C4599

Additional Information

Duration: Mon-Fri Hours: Office hours Location: Raffles Place

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