Desktop Engineer

About the role

At Xtremax, we are passionate about leveraging technology to deliver innovative digital solutions that empower businesses and governments across the region. We are looking for a proactive and service-oriented Desktop Engineer cum Admin to join our IT team and ensure our internal technology environment operates efficiently, securely, and reliably. Responsibilities Ensure standard desktop applications are regularly patched and updated. Manage Active Directory and Microsoft Entra ID. Perform root cause analysis for network problems, performance issues, and hardware failures. Prepare, install, and configure technologies and applications to support the operating systems and platforms used by the company. Prepare IT status reports. Implement, monitor, and maintain the security of systems and company data. Manage the company's network infrastructure, including firewalls, routers, and access points. Minimum Diploma in IT (preferred) or a related field. At least 1-2 years of relevant working experience. Basic understanding of IT and cloud computing. Proficient in Windows, macOS, and preferably Linux. Experience with Microsoft support tools, including Active Directory (AD), Microsoft 365, Microsoft Entra ID, storage, and networking. Proficient in hardware and software installation. Good knowledge of computer components, peripherals, electrical systems, and hardware troubleshooting. Ability to diagnose and resolve software issues across various applications. Good understanding of networking fundamentals. Knowledge of best practices for maintaining system and data security. Basic knowledge of Ethernet and IP configuration troubleshooting. Ability to explain technical issues and solutions clearly to non-technical users. Familiarity with ISO 27001 and related standards. Able to manage facilities, prepare quotations, and handle other ad hoc duties as assigned.

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