Account Administrator

About the role

ADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services, including repair, reconditioning, and auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America, from retail to commercial, OEM & more. We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive - and filled with the best people who are passionate about what they do. We're excited about the future! As an industry leader, ADESA is poised for a multi-year expansion, including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA! Role and Team Reporting to the Commercial Accounts Manager (CAM) or designated leader, you will be responsible for the administrative management of customer accounts. You will serve as the primary point of contact for administrative operations, ensuring that all financial, inventory, and sale day activities are executed accurately to provide a seamless experience for our commercial and dealer partners.

Responsibilities

• Daily Account Operations: Manage daily account operations, including professional customer communication, invoicing, Accounts Receivable (A/R), and payment processing.
• Inventory & Reporting: Oversee inventory monitoring and reporting (both pre- and post-sale). Ensure all systems are updated accurately while coordinating cross-functional follow-up with internal teams and vendors, including dispatch logistics.
• Sale Preparation: Ensure high accuracy in sale preparation and execution, including lineup management, fee posting, and reconditioning (recon) activities.
• Financial Reconciliation: Perform detailed reconciliation of transactions to ensure all account records are accurate following auction activities.
• Sales Support: Provide administrative support to the sales team and assist with resolving customer inquiries or account discrepancies.
• Data Integrity: Maintain accurate data entry for vehicle information, customer records, and transaction history in company systems.
• Compliance: Ensure all company policies, administrative standards, and state/federal laws are followed.
• General Duties: Perform any other duties assigned by the designated manager.
• Skills and Attributes
• Administrative Excellence: Highly organized with a strong ability to manage financial data, invoicing, and complex reporting.
• Customer Excellence: Strong customer service skills with a focus on professional verbal and written communication.
• Detail-Oriented: Proven ability to maintain a high degree of accuracy while multitasking in a fast-paced environment.
• Analytical Thinking: Strong skills in transaction reconciliation and inventory tracking.
• Collaboration: Team player who can collaborate effectively with cross-functional departments (lot, shop, and admin) and external vendors.
• Adaptability: Ability to manage deliverables and metrics against aggressive targets and timelines.

Requirements

• High School diploma or GED preferred
• Must be 18 years of age and have a valid driver's license that meets the requirements
• Able to safely drive a variety of vehicle makes, models, and sizes
• Experience: 1-3 years of administrative, accounting, or customer service experience required; automotive or auction industry experience is a plus.
• Systems Proficiency: Proficiency with Microsoft Office (Excel, Word) and the ability to learn internal inventory management and billing systems.
• Financial Literacy: Basic understanding of invoicing and A/R processes.
• ADESA Values
• Our Next Customer May Be Your Mom : Every customer deserves the same level of care and respect one would give to their own mother.
• We're All in This Together : The company is unified by the shared goal of providing fantastic customer experiences, achieved through mutual trust, respect, and understanding.
• There Are No Sidelines : Employees are encouraged to be proactive, work hard, and take ownership of what needs to be done in a fast-paced environment.
• Be Brave : Employees should not fear taking risks, pushing themselves outside their comfort zones, or being decisive, even if they stumble along the way.
• Zag Forward : The company empowers creative and passionate thinking to find meaningful ways to be different and deliver amazing experiences.
• Don't Be a Richard : A simple guiding principle to act appropriately and professionally.
• Stay Scrappy : This value rejects mediocrity and "good enough," pushing employees to do more with less to pass savings on to customers.
• ADESA Benefits and Perks
• Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment

Additional Information

Pay Range: $18-$20 hourly

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