Apprentice

Responsibilities

• Operational Support
• Assist the team in day-to-day hotel operations as assigned.
• Support departments such as Front Office, Food & Beverage Service, Kitchen, Housekeeping, and other operational areas.
• Ensure smooth coordination with team members during shifts.
• Guest Service
• Greet guests professionally and maintain a positive attitude at all times.
• Assist guests with basic queries and ensure prompt service delivery.
• Maintain high standards of customer service in line with Accor brand standards.
• Learning & Development
• Participate actively in departmental training and learning programs.
• Understand hotel SOPs, hygiene standards, grooming standards, and guest interaction procedures.
• Learn operational processes and service standards under the guidance of supervisors.
• Hygiene & Safety
• Follow all safety, hygiene, and sanitation procedures as per hotel standards.
• Maintain cleanliness and organization of the work area.
• Adhere to grooming and appearance guidelines.
• Teamwork
• Work collaboratively with all departments to ensure smooth hotel operations.
• Maintain professional relationships with colleagues and supervisors.
• Demonstrate willingness to learn and adapt in a fast-paced environment.
• Pursuing or completed Diploma/Degree in Hotel Management or Hospitality.
• Freshers are welcome to apply.
• Good communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Basic knowledge of hospitality operations will be an added advantage.
• Your team and working environment:
• In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
• Note: Customization may be included for any specific local or legislative requirements, such as work permits
• Our commitment to Diversity & Inclusion:
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Additional Information

Position: Apprentice Department: Hotel Operations Location: Novotel Lucknow

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