Inside Solutions Representative (Cox Business)
External
Cox Automotive · San Diego, CAFull-timeRemote1w ago
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About the role
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers.
Responsibilities
- You'll focus on offering solutions to new and existing small-to-medium business customers. You'll also create effective strategies for selling bundled services. Here's more on what that'll look like:
- Handle inbound business customer calls related to new service activation, service upgrades, and account transfers, ensuring a seamless customer experience.
- Provide overflow support across additional call queues as needed, including assisting with misrouted inquiries to ensure timely resolution.
- Proactively follow up on sales opportunities, installations, and customer inquiries to ensure timely resolution of issues and a high-quality customer experience.
- Generate new business leads through proactive outreach and referral requests from existing customers, while cultivating long-term client relationships and building a strong, repeat customer base.
- Educating customers on installed products, service offerings, billing and charges.
- Listening to customers to understand their needs and offering tailored solutions.
- Developing and delivering proposals and presentations based on clients' business needs.
- Assessing the serviceability of client locations and negotiating pricing, service levels and terms with clients.
- Collaborating with sales engineers to find appropriate solutions and resolve installation or service issues.
- Performing ROI assessments to ensure sales profitability.
- Working with sales support to complete orders and maintain customer satisfaction and sharing customer insights and feedback with the marketing team.
Requirements
- As a patient and strategic salesperson, you're committed to the long game. You're not just about making a sale , you're about building lasting relationships. You also have the following:
- Minimum:
- 5 years of experience in a related field; or a high school diploma/GED with 3 years of experience; or an associate degree, a bachelor's degree or certification in a related discipline.
- Proficiency with computers and common business software.
- Preferred:
- An associate degree or technical certification in a related discipline.
- 2 years of sales experience with a proven track record of meeting quotas.
- 2 years of experience selling over the phone.
- 6 months of experience selling telecommunications products and services.
- Ready to grow your sales career at Cox? Apply today!
Benefits
Job DescriptionInside Solutions Representative (Cox Business)Building strong business relationships is a marathon, not a sprint. While speed is certainly important in sales, trust and authenticity are earned over time.If you're committed to quality work and are eager to advance your career, we'd love to hear from you.What's in It for You?Here's a sneak peek of the benefits you could experience as a Cox employee:A competitive salary and top-notch bonus/incentive plans.A pro-sales culture that honors what salespeople (like you!) contribute to our success.Exceptional work-life balance, flexible time-off policies and accommodating work schedules.A true team environment, with 3 days of real-life collaboration in the office.Comprehensive healthcare benefits, with multiple options for individuals and families.Generous 401(k) retirement plans with company match.Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.Professional development and continuing education opportunities.Access to financial wellness/planning resources.Check out all our benefits.Health insurance401(k)Remote work optionsFlexible schedulePerformance bonusParental leave
Additional Information
Company Cox Communications, Inc. Job Family Group Sales Job Profile Inside Solutions Representative - CCI Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % Yes, 5% of the time Work Shift Day
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