Patient Care Coordinator

Responsibilities

• Professional Communication: Answer incoming phone calls and messages professionally, ensuring timely follow-up with patients.
• Administrative Support: Perform general office duties and assist the Hearing Care Practitioner (HCP) with the patient process.
• Scheduling Mastery: Utilize the scheduling system efficiently to maximize testing opportunities in the office.
• Patient Outreach: Actively contact current, past, and potential patients through identified sources and track/report appointment results.
• Marketing & Community Engagement: Collaborate with HCP to develop local marketing and sales activities, aiming to build community relationships and generate referrals.
• HIPAA Compliance: Process and document clinic forms accurately to ensure compliance with HIPAA and state laws (e.g., patient records, financial forms, and insurance contracts).
• Financial Management: Reconcile cash balance and manage accounts receivable and payable, including making bank deposits.
• Welcoming Environment: Maintain a clean and inviting office and work environment.

Requirements

• Education: A high school diploma or equivalent is required.
• Experience: 2 years of office experience is preferred.
• Customer Service: 2 years of customer service experience is preferred.
• Technical Skills: Proficiency in MS Office is required.
• Beltone offers innovative hearing technology and superior patient care, making us a great place to grow professionally. We value commitment to excellence in patient care, integrity, honesty and respect for our internal staff.
• Applicable experience includes candidates with employment history of: Medical Receptionist, Receptionist in healthcare office, Front Desk Receptionist
• We are an Equal Opportunity Employer and do not discriminate against any employee or applicant.
• #LI-Beltone

Benefits

Additional Information

Patient Care Coordinator - Loganville, GA Hourly rate - $18.00 Monday-Thursday schedule Friday optional Hours: 8:30 AM - 4:30 PM EST Are you detail-oriented and seeking to make a positive impact in a professional office environment? At Beltone, we believe that to provide our patients with premium service, we must value our employees and create a rewarding workplace. As a Patient Care Coordinator, you will be the face of our practice, dedicated to creating an extraordinary patient experience.

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