Operational Lead UK

Responsibilities

• Lead execution of key operational initiatives and ensure business priorities are delivered on time and to standard. Own operational KPIs, improve efficiency, and build systems that support rapid scaling.
• Design and implement scalable workflows, dashboards, and operating cadences that create clarity, accountability, and consistency across teams.
• Drive cross-functional coordination by working closely with product, technology, marketing, customer, and commercial teams. Act as a central point to unblock issues and keep initiatives moving.
• Support market expansion and scaling efforts by coordinating local operational readiness, office setup, and execution of go-to-market activities.
• Monitor performance metrics, identify gaps, and drive corrective actions. Use data to continuously improve execution quality and operational outcomes.
• Work closely with senior leadership to translate strategic direction into actionable plans and ensure consistent follow-through across the organization.
• You Will Thrive in This Role If You
• You have a strong bias for action and execution
• You dislike inefficiency, missed deadlines, and unclear ownership
• You are highly structured, analytical, and results-driven
• You are comfortable operating in ambiguity and fast-paced environments
• You can manage multiple priorities without losing focus on outcomes
• What You Bring
• 7+ years of experience in operations, consulting, business management, fintech, or high-growth startups
• At least 1 year of experience in the insurance industry
• Proven ability to scale operations or drive complex initiatives end-to-end
• Strong stakeholder management and cross-functional leadership skills
• Experience working with data, KPIs, and performance management frameworks
• Ability to structure ambiguity and make decisive execution calls
• Location Requirement
• Based in the UK
• Comfortable working closely with teams across Southeast Asia
• Why Join BJAK
• Play a key role in scaling a high-growth insurtech platform
• Work closely with senior leadership on execution-critical initiatives
• Broad exposure across markets, functions, and strategic priorities
• Competitive, performance-based compensation with long-term growth potential

Additional Information

Drive execution. Build systems. Deliver results. BJAK is on a mission to make insurance and financial services radically simple, transparent, and accessible to millions. We are scaling rapidly across Southeast Asia and beyond, and execution is everything. As Operational Lead , you are responsible for turning strategy into execution across core business operations. You build scalable operating systems, drive cross-functional alignment, and ensure teams deliver measurable outcomes. This role plays a critical part in market expansion, operational excellence, and day-to-day execution across regions. This is a hands-on role for someone who thrives on structure, accountability, and getting things done.

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