Manager - Technical Services

About the role

The Manager-Technical Services is responsible to develop, implement and manage the Technical Services function as a complimentary service to Parts and Service Portfolio offerings with a focus on Value-add services including: equipment reliability, equipment performance Management and Planning. The position is to be based out at Udaipur. Areas of responsibility Complies with SMR safety policies and applicable government, customer or industry regulations or requirements. Ensures team reports are working in a safe manner and following Company Policies and Guidelines Accountable for establish seamless process from Commissioning to Completion of customer commitments. Audits initiatives and process effectiveness through the development of Key Performance Indicators and feedback. Provides recommendations Analyse service reports to assess the performance of underground drilling, loading and hauling equipment across HZL Project Sites. Suggest corrective actions to Product company to improve reliability. Analyse MTTR / MTBF for all equipment at all sites on weekly basis and take corrective measures to reduce MTTR & increase MTBF. Evaluate RCAs (Root Cause Analysis) prepared by Service Specialists on Sites and provide guidance for course correction both to Product company as well as Site. Analyse lubrication oil test reports to assess condition of equipment & suggest corrective action on maintenance planning to improve the equipment reliability. Support logistics with technical evaluation on Right inventory at right place. Ensure competency development of Sandvik Service Engineers and Service Provider Technicians. Design and develop Technical Training programs to be conducted for Sandvik Service Engineers and Additional Work Force. Impart Analytical Troubleshooting and Fault Diagnostic training. Prepare SOP on maintenance practice. Promote Chargeable Service for NFW Repairs. Liaison between Product Company and HZL Sites (Site Operation Managers/Project Leaders) on technical and product quality issues and implement improvement suggested by Product Company. Be a speaking partner of Product company in terms of customer feedback on product performance. Drive customer centricity with entire service force across HZL sites. Handle warranty claim settlement and warranty recovery from Product Company/Supplier. Liaise with local representative of component OEM on performance improvement by better service support. Your profile You will have a degree/Diploma in a Mechanical/Electrical trade and at least 12-15+ years post trade experience of Asset Management, planning and scheduling preferably with mining equipment industry; advanced analytical and reporting skills, be customer focused and have a high attention to detail and work within Sandvik's core values and have experience in Business Development and Commercial practices. Prior experience in managing technical service team is a plus.

Benefits

Additional Information

Sandvik Mining and Rock Solutions is a business area of the Sandvik Group and a leading supplier of equipment and tools, services, support and technical solutions for the mining industry and specialist sectors such as quarrying, tunneling, demolition, dimensional stone, recycling and the civil engineering industry. SMR's offering covers drilling, mechanical cutting, loading and hauling, crushing and screening, demolition and recycling, and various solutions to increase automation. Your Role: MANAGER - TECHNICAL SERVICES

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