New Business Account Manager (Implementation Manager)

Responsibilities

• Client Success & Relationship Management
• Serve as the day‑to‑day execution owner for new advertisers during implementation, managing campaign setup, monitoring, and reporting while escalating complex issues to senior team members as needed.
• Understand advertiser marketing objectives and support the execution of programmatic strategies to drive KPIs and early‑stage performance.
• Support client meetings, business reviews, and strategy discussions with guidance from Senior Implementation Managers and Sales / Growth leaders.
• Build strong, trust‑based relationships with client stakeholders through clear communication, responsiveness, and attention to detail.
• Implementation, Performance & Handover
• Configure and QA campaigns, tracking, and reporting to ensure accurate setup and reliable measurement from the start.
• Analyze campaign performance data to identify issues, optimization opportunities, and early signals of product‑fit; share clear, actionable recommendations with clients and internal partners.
• Identify incremental growth opportunities within existing setups (e.g., budget increases, creative tests, new geo or placement trials) and surface them to senior team members or Sales/Growth partners.
• Support the transition from implementation to the Growth team by preparing concise documentation and performance debriefs that set long‑term owners up for success.
• Cross‑Functional Collaboration
• Partner with New Business Sales to understand what was sold, customer expectations, and key success criteria for the first 90 days.
• Collaborate with Growth, Product, and Data Science to address configuration, measurement, and performance questions, and share client feedback that can improve our tools and processes.
• AI-Powered Productivity & Tooling
• Use AI large language models (e.g., ChatGPT, Claude, Gemini, NotebookLM) in day-to-day work - pitch prep, app/competitor research, account categorization, performance summaries, meeting notes, and client-facing materials - to improve quality and turnaround time.
• Adopt and contribute to the team's internal AI workflows and tools, and help identify new opportunities to automate repetitive, low-value tasks.
• Apply sound judgment when using AI: verify outputs against source data, protect client and company confidentiality, and follow Moloco's responsible-AI and data-handling guidelines.
• What You'll Need to Succeed
• Experience & Expertise
• 3-5 years of experience in mobile advertising, ad tech, martech, or a related client‑facing role (implementation, technical account management, account management, or customer success).
• Hands‑on experience with campaign setup and optimization, ideally on a DSP or similar performance platform.
• Exposure to data analysis, campaign optimization, or digital marketing strategy and comfort working with numbers and reports.
• Skills & Mindset
• Strong communication and presentation skills, with comfort interacting with client stakeholders and translating technical concepts into clear language.
• Solid analytical skills and the ability to interpret performance data to inform recommendations.
• Familiarity with the mobile ecosystem and ad tech fundamentals (MMPs, attribution, events, tracking) is a strong plus.
• Detail‑oriented with a strong sense of ownership over assigned tasks and deliverables; able to manage multiple accounts and timelines in a fast‑paced environment.
• Language & Regional Requirements
• Fluency in English and native level Chinese (Mandarin).
• Experience supporting customers in Greater China and collaborating with cross‑regional teams is a plus.
• Moloco Thrive: Benefits and Well-Being:
• W

Additional Information

About Moloco: Moloco builds some of the most powerful AI advertising solutions in the world. Our name-short for "machine learning company"-reflects our core mission: democratizing access to the advanced AI that has historically been reserved for tech giants. Led by machine learning pioneers who built some of the most successful ad systems at Google, including YouTube's monetization engine and key search advertising technologies, we're transforming how businesses grow and compete in the digital economy. Built with AI from day one, Moloco's planet-scale machine learning platform powers a suite of solutions for advertising growth and monetization. Moloco Ads is an AI-powered platform that delivers real business outcomes for mobile app marketers through performance-based user acquisition. Moloco Commerce Media enables retailers and marketplaces to build revenue-generating ad businesses that balance user experience and advertiser performance. Moloco is headquartered in Silicon Valley, with offices in Seattle, New York, San Francisco, Seoul, Beijing, Singapore, Gurgaon, Tokyo, Shanghai, London, Tel Aviv, and Berlin. Moloco is a truly rewarding place to work and in an exciting period of growth, which you could be a part of. Join us today and apply now! ※ This is a New Business Onboarding 'Account Manager' role, NOT a technical role.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at moloco? Share your experience