Program Support Assistant

About the role

This position works directly for the Specialty Medicine Service Line and supports the Cardiology section. The incumbent will provide full administrative support to the Cardiology Section and outpatient clinics of the Medicine Specialty Service line. The incumbent will operate independently in carrying out the objectives of Specialty Service line management in support of the Cardiology section's mission of education, research, and patient care. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/02/2026. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Comprehensive knowledge of Medical Service and Cardiology Section operations, policies, clinic functions, schedules, databases, and VA/OU Health Sciences Center procedures, with the ability to train others across staffing, budgeting, planning, research, and data management. Broad understanding of administrative systems including VistA, commercial and third-party software, timekeeping systems, IFCAP purchasing, and federal/VA acquisition regulations, enabling accurate management of financial, physical, and human resources. Ability to coordinate work across multiple services and institutions (VA Medical Center and OU Health Sciences Center), respond effectively to complex administrative and clinical issues, and support one of the facility's largest and most complex clinical sections. Proficient in medical terminology for preparing high-level correspondence, manuscripts, research grants, and journal submissions, and knowledgeable about duties of cardiology staff to assist when needed. Strong communication and interpersonal skills required to interact professionally with veterans, staff, vendors, and national hospital contacts, ensuring smooth operations within cardiology clinics and services. Work has significant impact on Title 5 and Title 38 employees, cardiology service operations, patient care outcomes, and strategic relationships between VA and OU Medical Center, often involving conflicting priorities and tight deadlines. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

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