Process Trainer - Insurance Contact Centre (US Hours)

Responsibilities

• Operational Excellence Identifying and communicating barriers to performance/service delivery to the operational leaders
• Contribute in regular meetings with team leaders and agents in regards to efficiencies Conduct analysis and insights based on consolidated data to enhance process improvements Share best practice between teams to support operational efficiencies
• Continually examine opportunities for improvements and adherence to schedule
• Support team when needed maintain product knowledge through call taking
• Will be required to take calls Development Journey
• Agile training through Quality feedback sessions
• Training employees in systems and products when required
• Working closely with Operations Support, Training & HR to support the new starter journey

Requirements

• A Matric/Grade 12 Certificate or equivalent. A minimum of 3 years insurance experience Additional Information
• JOB-RELATED KNOWLEDGE, SKILLS & COMPETENCIES REQUIRE
• Proficiency in the following Microsoft packages (Word, Excel & Outlook)
• Excellent interpersonal and communication skills Strong numerical ability Strong administrative and organizational skills Customer centricity High attention to detail and accuracy other factors that will be considered: Engagement Communication skills Problem Solving Planning & Organizing Risk Management Incident Management Data Analysis Stakeholder Management Client Communication Report writing Sound working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook) Attention to detail

Additional Information

Job Description We are looking for professional, high performance individuals, with sound leadership and problem-solving skills, to support the customer service team while building a positive, people-focused environment.

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Company Intel

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