IT Support engineer
External
Itcan Pte · SingaporeS$20K–S$25K/yrFull-timeUnknown4d ago
Information Technology
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About the role
Scope and Skill-set - End-to-End Ticket Lifecycle and monitoring relevant metrics - Incident Management Workflow, including appropriate escalation - First Call Resolution and Remote assistance - Users' IT accounts and access management (e.g. AD and Email account) - Password Resets and Account unlock (including self-service) - Process Change & Service requests Skill-sets - Good communication skills - Knowledge on ITSM processes
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Company Intel
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