Senior Implementation Consultant

Responsibilities

• Project Planning and Execution
• Manage 5-7 highly strategic, enterprise implementations simultaneously
• Develop strategic, solutions-oriented custom project plans in collaboration with Sales, including actionable, value-centric success criteria, key milestones, deliverables, and timelines
• Drive and manage customer communications related to implementation across the implementation lifecycle
• Develop, curate, and manage issues and risks that can impact the success of the implementation
• Client Collaboration
• Provide consultative insights on industry best practices related to sales productivity and optimization
• Design custom, solution-based implementation plans that address customer business challenges, using Revenue.io's proprietary Value Realization Framework (VRF)
• Lead customers through technical configuration and customized training and enablement sessions
• Align success criteria to support a "Quick Win" that shows value quickly
• Showcase reports, dashboards, and measurable KPIs for tracking continuous improvements and adoption across the wider business
• Provide best-in-class project management, platform expertise, and knowledge of customer goals and priorities
• Cross-Functional Coordination
• Collaborate with the CSM, AE, and wider account team on implementation execution and task delegation
• Communicate key customer feature requests to the Product Team and strategically communicate execution expectations to the customer
• Identify and communicate upsell opportunities to CSM and AE
• Issue Resolution
• Self-test and effectively troubleshoot technical issues of all complexities during implementation for both Salesforce and the Revenue.io platform
• Escalate customer issues via support channels with appropriate details.
• Use relationship-building strategies to handle challenging customer conversations.
• Implementation Improvements
• Be highly contributive to the development of Solution Playbooks includi

Additional Information

Revenue.io is the Salesforce-native Revenue Orchestration Platform that helps high-performing sales teams win from first call to closed-won. We are the only sales platform that guides reps before, during, and after every interaction, accelerating pipeline, improving forecast accuracy, and driving repeatable growth. Companies like Square, United Rentals, HPE, and Boston Scientific rely on Revenue.io to unify sales execution across every touchpoint. We are the only company recognized in both the Forrester Waves for Conversation Intelligence and Sales Engagement. Revenue.io is also a Gartner Cool Vendor and has been named one of the Best Places to Work by BuiltinLA and Comparably. Revenue.io is backed by Goldman Sachs, Bryant Stibel, and Palisades Growth Capital. You will join a high-growth team and work with experienced mentors to scale the core platform behind our AI-driven products. This is a chance to build industry-defining technology in a collaborative, mission-driven environment. Our Core Values We Learn Continuously: We treat every call, commit, and customer moment as a feedback loop. Curiosity is our unfair advantage. We are Human-Centered: AI serves people. We design for trust, clarity, and momentum in real conversations. We Look in the Mirror: When something breaks, we fix it at the root and share what we learned. Accountability travels faster than blame. We Dream Big: We set goals that feel a little uncomfortable and then make them practical. Ambition plus discipline wins. We Champion Every Voice: The best insight can come from the quietest person in the room. Inclusion is how we find it. We're looking for people who want to shape the future of human potential with AI. Who We're Looking For Revenue.io is seeking a Senior Implementation Consultant to join our established Implementation Team. As a Senior Implementation Consultant, you will be responsible for autonomously leading large-scale, strategic Enterprise customer implementations of the Revenue.io platform into Salesforce-centric environments, with strong authority and little oversight. The ideal candidate for the Senior Implementation Consultant role is an experienced professional with a strong background in project management and customer success, and with very strong Salesforce administration and configuration experience. They should have at least 5 years of experience doing large, Salesforce-centric, enterprise implementations or Salesforce consulting. This individual is highly organized, an excellent communicator, and adept at building strong client relationships in large, complex, enterprise companies. They should excel at leading projects from planning through execution, managing multiple implementations simultaneously, and customizing strategies to meet diverse customer needs. Experience in change strategy and management and delivering customized training is essential. The ideal candidate is proactive, detail-oriented, and committed to continuous improvement, both personally and for the implementation process.

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