Scrum Master

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
• Preferred Skills
• Agile Methodology, Customer Solutions, Information Management, Organizational Analysis, Product Lifecycle Management (PLM), Program Administration, Scrum, Software Testing
• Competencies
• Agile Development, Coaching Others, Conflict Management, Design Thinking, Group Facilitation, Interpersonal Relationships, IT Standards, Procedures & Policies, Listening, Planning and Organizing, Problem Solving
• Work Experience
• Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a compar

Additional Information

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Scrum Master within PNC's Fraud Engineering organization, you will be based in Pittsburgh, PA. Weekly in office time is required. This position is not available in all geographic areas. Core Skills - Facilitation & coaching - guide teams, improve workflows, drive self-organization - Impediment removal - proactively identify and resolve blockers - Communication & collaboration - align engineering, product, and stakeholders - Continuous improvement mindset - retrospectives, process optimization Agile Facilitation & Delivery Support - Facilitates Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure effective team execution. - Ensures work is clearly defined, prioritized, and aligned to sprint goals and broader fraud technology objectives. - Removes impediments and escalates risks or blockers to maintain team velocity and predictable delivery. Team Enablement & Continuous Improvement - Coaches teams on Agile principles, practices, and mindset to improve collaboration, predictability, and velocity of the team. - Drives continuous improvement by facilitating retrospectives and implementing actionable improvements across sprints. - Encourages a culture of transparency, inspect-and-adapt, and shared ownership of outcomes. Metrics, Reporting & Quality Focus - Tracks and reports on key Agile metrics (e.g., velocity, sprint progress, burn-down) to support data-driven decision making. - Promotes a strong quality mindset by ensuring acceptance criteria are clear and work meets defined standards of completion. - Supports adherence to governance, controls, and regulatory expectations within fraud engineering initiatives. Process & Tooling Optimization - Ensures effective use of Agile tools and processes to support backlog management, sprint execution, and reporting. - Identifies opportunities to streamline workflows, improve efficiency, and reduce delivery friction. - Partners with leadership to evolve Agile practices and maturity across teams and programs. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Supports and facilitates generally one to two Scrum Teams in various functions by fostering Agile values and practices. Ensures team adherence to Agile principles. Provides coaching to the Scrum Team(s) on how to execute the Scrum framework. Organizes and facilitates ceremonies, identifies improvement opportunities to optimize velocity and quality while mitigating risk. Tracks and communicates the overall team progress providing visibility to stakeholders. Serves as a filter to remove impediments to progress as identified by the team. Protects the team from outside influences to ensure the team remains focused on Scrum Team priorities. Partners with the Product Owner to ensure the backlog items are prioritized based on business value and ready for the team. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

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