Customer Service Assistant (5 days/Shift) - East

About the role

JobResponsibilities Manage frontline customer service operations, including check-in, document verification (passports, visas), gate identity checks, and assisting passengers with special needs. Handle customer support and issues, including irregular flight operations, automated check-in systems, and processing travel documentation. Ensure compliance with workplace safety and security standards, report any breaches, and perform ad-hoc duties as assigned by the reporting manager or department head. Lead and manage boarding gate operations in coordination with aircraft turnaround activities, ensuring safe, efficient, and timely departures while implementing airline-specific procedures and announcements. Oversee passenger handling and compliance, including boarding sequence, hand baggage control, boarding pass reconciliation with manifests, and providing final boarding clearance while ensuring service standards are met. Maintain operational coordination and communication, including updating flight information systems, liaising with crew and stakeholders, handling no-shows/offloads, operating passenger loading bridges safely, and performing ad-hoc duties as assigned. JobRequirements GCE 'N' Levels Possess customer service experience Able to commit to working weekends and public holidays, including midnight shifts Interested candidates who wish to apply for the advertised position, please click on "Apply". We regret that only shortlisted candidates will be notified. EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD) By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

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