Senior Vendor Performance Specialist

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Play a key role in managing strategic ICT supplier performance Influence service quality, risk management, and continuous improvement Permanent position based in Auckland or Wellington Lead supplier performance across critical digital services and help ensure NZTA gets the best value, service quality, and outcomes from key vendor relationships. Te Whiwhinga mahi | The opportunity As Senior Vendor Performance Specialist, you will lead the management of supplier performance across a portfolio of important digital service contracts. You'll work at the centre of vendor relationships, ensuring suppliers deliver against agreed service levels, contractual commitments, cost expectations, and business needs. This is a great opportunity for someone who combines commercial judgement, relationship strength, and operational focus to improve outcomes across a complex digital environment. In this role, you will Lead day-to-day vendor performance management across ICT and outsourced service providers Build strong, constructive relationships with suppliers and internal stakeholders Monitor service levels, contractual obligations, risks, and performance metrics Identify performance issues early and drive effective resolution and improvement plans Support governance reviews, annual compliance activities, and regular supplier reporting Provide clear analysis and recommendations to senior leaders on supplier performance and service quality Work with contract owners and business leads to support renewals, service improvements, and dispute resolution Help create a high-performing vendor environment that delivers value for money and reliable service outcomes View the position description . Ko koe tēnei | About you You'll be an experienced vendor or supplier management professional who is confident working across commercial, operational, and relationship dimensions. You'll be comfortable navigating complexity, influencing a wide range of stakeholders, and using data and insight to improve performance. Proven experience in ICT vendor management, supplier performance, contract engagement, or service management Strong commercial acumen and confidence in managing supplier discussions and negotiations Experience working with reporting, risk, and compliance obligations Ability to build credibility and influence across business, technology, and supplier stakeholders Strong written and verbal communication skills, including reporting for senior audiences Relevant tertiary qualification in ICT or a related field, or equivalent practical experience ITIL Foundation certification or equivalent is desirable Mō mātou | About us At NZ Transport Agency Waka Kotahi, our purpose is transport networks that deliver for people, places and New Zealand. Te Aukaha - Digital helps enable that by providing modern, fit-for-purpose digital, information, and technology services for our people, partners, and customers. We are future-focused, collaborative, and committed to creating better outcomes for Aotearoa. Our values shape how we work: Ngākau aroha - Have heart, Kotahitanga - Better together, Kia māia - Be brave, and Mahia - Nail it. We're committed to diversity, inclusion, and building capability in Te Ao Māori, tikanga, te reo Māori, and Te Tiriti o Waitangi as it applies in the public sector.

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