Assistant Retail Training & Development

Responsibilities

• Training Operations & Administration
• Support the operation of classroom, virtual, and hybrid training programs
• Manage training schedules and maintain the training calendar
• Coordinate participant lists and track attendance
• Support LMS operations (e.g., Coach Journey), including content uploads and updates
• Assist with training-related expense processing and administrative documentation
• Training Content Support
• Prepare and distribute training materials (presentations, handouts, guides, etc.)
• Support translation and formatting of global/local training materials
• Assist RT&D managers and trainers with content updates and revisions
• Communication & Coordination
• Support communication with stores, field trainers, and HQ stakeholders
• Send training announcements and operational communications
• Respond to training-related inquiries and collect operational feedback
• Data & Reporting Support
• Maintain training records and participation data
• Support reporting on training hours, attendance, and completion status
• Compile training evaluation and satisfaction survey results for review
• General RT&D Support
• Provide administrative and operational support for RT&D projects
• Prepare materials and documentation for training-related meetings
• Support overall team operations and ad-hoc tasks as needed

Requirements

• Required
• Experience or strong interest in training, HR, operations, or retail environments
• Proficiency in MS Office (Excel, PowerPoint, Outlook)
• Strong organizational and documentation skills
• Detail-oriented with the ability to manage multiple tasks accurately
• Preferred
• Experience in retail training, HR administration, or learning operations
• Experience using LMS or internal learning platforms
• Basic English communication skills for global content support
• Experience collaborating with cross-functional stakeholders
• Other Characteristics / Competencies
• Operational Excellence - Ability to manage training operations accurately and efficiently
• Attention to Detail - Ensures completeness and accuracy across all tasks
• Communication Skills - Clear, professional communication with diverse stakeholders
• Collaboration - Works effectively with team members and retail partners
• Learning Mindset - Strong interest in learning, development, and growth
• Our Competencies for All Employees
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effect

Benefits

Additional Information

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. Explore the possibilities across our global house of brands. Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story. At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach and Kate Spade New York. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible. Job Title: RT&D Assistant (Retail Training & Development) (6 months contractor) Reporting to: RT&D Senior Manager Primary Purpose: The Training Assistant supports the overall operations of the Retail Training & Development (RT&D) team by ensuring training programs are planned, delivered, and managed in an efficient and accurate manner. This role focuses on training operations, administrative support, coordination, and data management , contributing to smooth training execution and enhanced operational efficiency across retail teams.

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