TikTok Shop - Anti-Fraud Operations Specialist

About the role

E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. As an Anti-fraud Operations Specialist, you will be responsible for monitoring anomalies, and responding to escalations and appeals. You will also perform root cause analysis to determine gaps in product and processes. Subsequently, to also collaborate on workflow optimization to resolve pain points. Roles & Responsibilities - Research fraud-related policies and build effective enforcement tools and processes to penalize bad actors and prevent risk while balancing user experiences - Actively analyze patterns of fraudulent transactions and abusive conduct in a timely manner to protect the integrity of the platform - Identify vulnerabilities and how they are being used to abuse the platform - Regularly produce high-quality fraud reports to summarize new trends and business impacts and present them to senior management teams - Engage with various business, technology, and security/risk stakeholders to identify and solve risk problems at scale - Collaborate with Legal, Public Affairs, and other cross-functional teams (when needed) to investigate and respond to regulatory inquiries on fraud and (or) abuse-related activities - Perform other ad-hoc tasks related to fraud operations

Requirements

• 0-3 years of professional experience in operation and investigation related to fraud, abuse, or cybercrime.
• Detail-oriented and highly analytical, with an ability to understand complex relationships among large datasets
• Strong ability to gather information from various sources to substantiate investigation hypotheses
• Work well under pressure, and can prioritize high impact escalations
• Experience working with KYC and working with merchants
• E-commerce or marketplace experience preferred
• Job Information
• [For Pay Transparency] Compensation Description (annually)
• The base salary range for this position in the selected city is $77969 - $105556 annually.
• The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
• For Los Angeles County (unincorporated) Candidates:
• Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
• Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
• Exercising sound judgment.

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