CoE Customer Success Specialist

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At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a motivated Customer Success Specialist to join our Global Business Services team in Colombia. In this role, you will be responsible for supporting and managing the post-sales customer lifecycle with enterprise segment accounts, ensuring customer loyalty and maximum product utilization. What You'll Do In this role, you will: Customer Lifecycle Management: Support and manage the post-sales customer lifecycle for enterprise segment accounts to maintain customer loyalty and satisfaction. Account Retention and Growth: Track customer performance to keep clients engaged, facilitating up-selling, cross-selling, and handling renewals. Customer Onboarding and Training: Facilitate a smooth customer onboarding process and train customers to optimize their activities using our products. What You'll Bring The ideal candidate will have: Minimum 1 year of experience in Customer Service, Client Support, or Call Center roles, with a focus on retention, commercial negotiation, or collections. Internal candidates must have at least 6 months in their current position. Strong knowledge of intermediate Microsoft Excel. Advanced English proficiency (B2+ or higher) in conversation, reading, and writing. Academic High School Diploma (Bachiller académico). Strong analytical, negotiation, and problem-solving skills with excellent written communication and a genuine passion for customer service.

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