Manager, Knowledge & Employee Experience

Responsibilities

• Knowledge Management & Operational Documentation
• Manage and maintain P&E operational knowledge content including policies, procedures, FAQs, onboarding resources, and employee support documentation ensuring it remains accurate, current, compliant and easily accessible
• Develop and lead governance, standardization and lifecycle of knowledge management practices and articles
• Improve searchability, usability, and structure of knowledge content to support employee and manager self-service and AI consumption
• Partner with P&E SMEs to identify knowledge gaps and continuously improve operational documentation
• Support knowledge frameworks that enable AI-powered support tools, chatbots, and self-service capabilities
• Employee Lifecycle & People Shared Services Support
• Partner with Total Rewards and People Shared Services teams to improve and optimize operational workflows, employee lifecycle processes and employee experiences through AI and automation initiatives
• Assist in identifying high-friction lifecycle moments and implementing automation and AI-driven solutions
• Participate in operational governance activities to ensure p

Benefits

Additional Information

Join Corby Spirit and Wine Limited and Hiram Walker & Sons Ltd.,: Where Moments Matter At Corby and Hiram Walker, we're more than a company - we're curators of unforgettable moments. Our portfolio boasts some of Canada's most iconic and award-winning brands, including J.P. Wiser's, Lot No. 40, Pike Creek, and Gooderham & Worts Canadian whiskies, Polar Ice vodka, Lamb's rum, Ungava gin, McGuinness and Cabot Trail liqueurs, Ace Beverage Group's Cottage Springs, Cabana Coast, Liberty Village, and Good Vines, and Foreign Affair wines. But that's just the beginning. Through its affiliation with Pernod Ricard, Corby represents leading international brands such as ABSOLUT® Vodka, Jameson® Irish Whiskey, Malibu®, Kahlúa® Liqueur, The Glenlivet®, Beefeater and Malfy Gins, a leading portfolio of American whiskey brands including Jefferson's, Rabbit Hole, and Skrewball™ whiskey., and Perrier-Jouët and Mumm champagnes, - making our portfolio the most comprehensive in the market. Why Choose Us? Igniting Conviviality: Derived from the French word "convivialité," our ethos centres on human connection, authenticity, and friendliness. We create moments that matter, starting with how we work together. Progressive Opportunities: Fuel your ambition with outstanding career prospects and rewards. Whether you're a seasoned professional or just starting your journey, we're invested in your growth. Guided by our 4 core values: (1) grounded in the real; (2) fiercely authentic; (3) passion for challenge; and (4) connected beyond borders; we are team players, dream makers, trailblazers, movers and (cocktail) shakers. We have a passion for living life to the fullest, making new friends every day, and realizing our potential as people and as a business! The salary range for this role is $90,200 to $112,700. Base salaries are determined during our interview process, by assessing a candidate's experience, skills against internal peers and against the scope and responsibilities of the position. Hybrid: We offer a hybrid work model designed to give you the best of both worlds-flexibility and meaningful in-person connection. You'll spend three days a week with us at our Windsor office (2072 Riverside Drive E.) , where you can collaborate, learn, and feel part of a supportive community, while still enjoying the freedom to work remotely on other days. If you're not currently within commuting distance, we welcome applicants who are open to relocating and joining our team here in Windsor. Position Summary: This role is responsible for enhancing the employee and manager experience by designing and delivering a seamless, digitally enabled journey across all stages of the employee lifecycle. It focuses on integrating global and locally relevant tools, simplifying processes, and embedding self-service and AI-driven capabilities to create more intuitive, efficient, and personalized workdays. Who Will Love this position: This role is perfect for someone who enjoys simplifying the way people work and creating experiences that help employees and leaders succeed. You'll thrive here if you're passionate about turning information into easy-to-use solutions, improving processes, and making it easier for people to find the support they need when they need it. You'll play a key role in shaping how employees interact with P&E by connecting knowledge, tools, and digital solutions to create a seamless and personalized experience. Using your expertise in P&E operations, employee lifecycle support, knowledge management, and continuous improvement, you'll help build smarter, more efficient ways of working - including leveraging AI-enabled solutions. This is an opportunity to make a visible impact by increasing self-service, reducing complexity, and helping create a more connected, responsive, and engaging employee experience.

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