Application Production Support

About the role

Responsibilities Direct Responsibilities - For a predefined applications scope take care of: o Incidents o Requests o Changes - Ensure that SLA targets are met for above activities - Handover to Paris teams if knowledge and skills are not available in ISPL - Coordinate closely with Paris OPS teams and all other BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.) Contributing Responsibilities - Contribute to the knowledge transfer with Paris OPS teams - Contribute to the definition of procedures and processes necessary for the team - Help build team spirit and integrate into BNP Paribas culture - Contribute to the regular activity reporting and KPI calculation - Contribute to continuous improvement actions - Develop, implement, and manage ITSM processes based on ITIL or similar frameworks. - Oversee incident, problem, change, release and project management processes. - Work with cross-functional teams to ensure IT services align with business needs and service level agreements (SLAs). - Conduct regular reviews of ITSM processes and recommend improvements. - Manage the IT service catalog and ensure accurate documentation of services and processes. Technical & Behavioral Competencies - Knowledge and experience with RedHat Linux administration, Windows, AIX, WAS, CFT and MQ Series - Experience with Service Now ticketing system - Familiarity with Autosys - Knowledge on any monitoring tools (e.g., Dynatrace, SysDig, Kibana) - Familiarity with database technology is required: Oracle, SQL Server and MongoDB. Capability to execute basic scripts and queries - Familiarity with DevOps tools including Gitlab, Ansible, Jenkins. - Expertise in scripting on one of these (e.g., Python, Bash, PowerShell). - Familiarity with containerization technologies (e.g., Docker, Kubernetes). - Experience with any cloud platforms (preferably IBM Cloud). - Understanding of ITIL or similar ITSM frameworks & tools(e.g, ServiceNow, JIRA service management) - Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.) - Ability to grasp functional knowledge of application - Good written and spoken English - Measure and identify areas for improving Quality and overall Delivery - Able to communicate efficiently - Good Team Player Specific Qualifications: Skills Referential (Required knowledge, skills and abilities) Technical Skills: Linux/Windows SQL/MongoDB Cloud Kubernetes and Gitlab Behavioral Skills: Ability to collaborate / Teamwork Communication skills - oral & written Creativity & Innovation / Problem solving Critical thinking Decision Making Education Level: Bachelor Degree or equivalent Location: Chennai

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Company Intel

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