Chief Customer Officer, Wellbeing Collective

About the role

We are the Wellbeing Collective Group at Unilever, focused on building and growing brands in the health and wellness space. Wellbeing is a large and dynamic global category that spans Vitamins, Minerals and Supplements, alongside adjacent areas of functional hydration and nutrition. OUR BUSINESS Unilever's Wellbeing Collective Group brings together a portfolio of high growth health and wellness brands built to help people feel better every day. The group includes a set of category leading brands acquired in the US including OLLY, Liquid I.V., Nutrafol, SmartyPants, Welly and Onnit, as well as Equilibra (Italy). Each brand is distinct in purpose, proposition and culture, yet united by a shared focus on delivering superior consumer experiences across health and wellbeing. We are committed to continuing to grow this strategic business for Unilever by leveraging the full strength of Unilever's capabilities, including expanding the reach of our portfolio internationally. We work in an agile, fast-moving environment, collaboratively within the team and with our Unilever colleagues around the world. We work in a project-based, networked way where everyone needs to be able to take a step back and think strategically, as well as roll up their sleeves and get their hands dirty, to be entrepreneurial and experiment, as well as bring in the best of Unilever and work the structures of a large company, and to take charge and lead, as well as follow and support others. JOB PURPOSE The Chief Customer Officer (CCO) is the enterprise leader responsible for accelerating Liquid I.V.'s retail and omnichannel growth while strengthening customer partnerships, commercial capabilities, and organizational performance. Reporting to the CEO, this role owns the overall customer and commercial agenda across key retail channels, including mass, club, food, drug, natural and emerging channels. The CCO sets the vision for profitable growth, ensures world-class execution with customers and brokers, and builds a high-performing organization capable of winning in a fast-moving, high-growth CPG environment.

Responsibilities

• Own the total commercial agenda for Liquid I.V. retail sales, including customer strategy, channel growth, sales execution, trade investment effectiveness, and delivery of revenue and profit objectives .
• Lead enterprise customer planning across major retail customers and channels, translating company strategy into clear go-to-market priorities and joint business plans.
• Build strong, senior-level relationships with retail partners, brokers, distributors, and key external stakeholders to unlock mutually beneficial growth.
• Drive disciplined commercial execution across assortment, shelving, pricing, promotion, innovation launches, and omnichannel activation.
• Partner cross- functionally with Marketing, Supply Chain, Finance, Demand Planning, Operations, and eCommerce to align demand generation with flawless execution.
• Strengthen commercial capabilities in areas such as revenue growth management, trade promotion planning, broker management, forecasting, category stewardship, and customer storytelling.
• Establish clear performance management, operating rhythms, and decision-making processes that improve visibility, accountability, and speed.
• Shape organizational design, talent strategy, and succession plans to ensure the sales organization is built for current scale and future growth.
• REQUIRED QUALIFICATIONS
• 15+ years of progressive leadership experience in consumer packaged goods, beverage, nutrition, wellness, or adjacent categories, with significant time spent in customer-facing commercial roles.
• Proven success leading large-scale sales organizations and delivering sustained growth across complex retail environments, including national accounts, regional customers, eCommerce, and alternative channels.
• Deep experience with major U.S. retailers and broker-led models, with strong understanding of customer planning, line reviews, trade spend, promotion strategy, and account profitability.
• Demonstrated ability to lead in a high-growth, rapidly ev

Benefits

Additional Information

Join us as Chief Customer Officer, Wellbeing Collective Work Location: Los Angeles, CA (Hybrid in-person work schedule) Given the highly confidential nature of this project, we will only follow up with internal applicants who are selected to move forward in the process. An NDA will be required once interviews begin. ABOUT UNILEVER With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people - we believe that when our people work with purpose, we will create a better business and a better world.

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