Director of Membership

About the role

The Director of Club Membership is a senior leadership role responsible for driving membership growth, enhancing retention, and promoting La Jolla Beach & Tennis Club's (LJBTC) reputation as a premier coastal resort and private club. This position requires a dynamic individual with a passion for hospitality, a strategic mindset, and exceptional relationship-building skills. The ideal candidate will be adept at leading membership initiatives, fostering community engagement, and aligning membership strategies with the club's legacy of excellence. Annualized salary: 175K - 200K Complimentary daily meal and salad bar Complimentary parking Complimentary dry cleaning Fully employer-paid Benefits (single coverage) including: Medical, Dental, Vision 401K match Paid vacation, sick, and holiday time Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining! Property retail shop and hotel discounts $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club ESSENTIAL DUTIES AND RESPONSIBILITIES: Develops and implements procedures and functions of the membership office and tennis operations. Directs all membership and tennis activities personally or through subordinate staff members. Promotes and follows LJBTC, Inc.'s Signature Service standards and requirements ensuring a lasting impression of exemplary service resulting in supremely satisfied and loyal members and guests. ESSENTIAL DUTIES AND RESPONSIBILITIES : Lead and manage the operations of membership, including but not limited to: boutique, beach, massage, tennis, golf and fitness activity programs to ensure exceptional member experiences and smooth daily operations. Lead membership recruitment efforts, including prospecting, outreach, tours, onboarding, and application processing to create a welcoming new member experience. Build and maintain strong relationships with current and prospective members, serving as the main contact for membership questions, concerns, and support. Develop and implement member retention and engagement strategies, including orientations, welcome events, referrals, and ambassador programs. Coordinate private tours, club previews, member events, seasonal programs, and social activities in partnership with other departments and committees. Collaborate with departments such as events, golf, racquets, fitness, youth programs, and catering to enhance the overall member experience. Maintain accurate membership records, waiting lists, status changes, upgrades, and database reporting. Prepare monthly, quarterly, and annual reports on membership activity, engagement, conversions, and trends for leadership and committees. Support Membership Committee initiatives, coordinate meetings, and help implement committee and Board decisions. Communicate with members and prospects through newsletters, promotional materials, and other membership communications. Represent the Club at community and industry events as an ambassador for the Club's brand, culture, and mission. Assist with membership budgeting, expense tracking, strategic planning, and special projects as assigned. Monitor member feedback, industry trends, and local market activity to improve membership growth and membe

Benefits

Additional Information

Join the dynamic and diverse team at La Jolla Beach & Tennis Club, Inc. , where tradition meets opportunity. Our family of properties includes the iconic La Jolla Beach & Tennis Club , a private oceanfront club with world-class tennis courts and direct beach access; the inviting La Jolla Shores Hotel , a beachfront getaway beloved for its relaxed coastal charm; and the internationally acclaimed Marine Room , celebrated for its fine dining and dramatic surfside views. These landmark destinations are cherished La Jolla institutions, built on a legacy of family values, exceptional service, and a deep commitment to our community. As part of our team, you'll enjoy a supportive and collaborative work environment, competitive pay, outstanding benefits, and the chance to grow your career in a setting as inspiring as the coastline we call home. Whether you're starting your career or ready to take it to the next level, we're passionate about helping our employees thrive in one of California's most beautiful destinations.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at ljbtc? Share your experience