Customer Project Specialist

About the role

Join us as a Customer Project Specialist and take the lead on delivering customer projects that make a real difference. You'll manage everything from planning through execution, ensuring every project is delivered on time, on budget, and to the highest standards. This position is accountable for managing large customer engineered to order projects in the Water/Wastewater Market Segment to ensure the customer receives the best sales service possible and Schneider Electrics sales opportunities are maximized. The dollar value of Customer projects can exceed millions of dollars. The project scope typically incorporates complex equipment and can extend over multiple years. The position takes ownership for the customer as the primary order management contact at Schneider Electric. This includes initiating, planning, executing, controlling and closing of customer projects/programs. Individual in this position confirms customer requirements, which includes drawings, specifications, job site requirements, Bill of Material alignment with specifications & clarify exceptions. Manages complete job process from order preparation, thru manufacturing release, product shipment, post shipment support and financial reconciliation. This position is the primary order management contact for the customer. As such, this position is critical to customer satisfaction, profitability & future business potential. What will you do? Partner with Field Sales or higher level project managers to validate the project's statement of work and contract terms with the customer. Responsible for validating the project schedule for executing the customer's project order. Update project plan throughout the life of the project with the customer as a means to validate the progress of the project and changes as a result of customer or internal scope or performance adjustments. Monitor the execution of the customer's project order. This includes verifying the appropriate execution of the project plan; typically through manufacturing plants, field services, and engineering services. Monitor and control the performance of the customer's project through its lifecycle. Key activities include task completion verification, project team monitoring, schedule reporting, issue resolution, and contract administration. Accountable for leading the closeout of the customer's project. Activities include financial reconciliation, verification of job site equipment arrival, installation, start-up, and training support completion. What are the key skills we are looking for? Project Management - intermediate level; coordinating resources, timelines, and deliverables across complex customer projects Analytical Thinking - intermediate level; assessing project data to inform decisions and identify improvement opportunities Communication - intermediate level; facilitating clear dialogue with customers, teams, and stakeholders throughout project lifecycles Customer Orientation - intermediate level; ensuring project outcomes align with customer expectations and business goals Decision Making - intermediate level; making informed choices within established policies to keep projects on track Operational Efficiency - intermediate level; streamlining processes to reduce costs while maintaining quality standards Prioritization - intermediate level; balancing competing demands across multiple projects and stakeholder needs Risk Management - intermediate level; identifying and mitigating project risks to protect timelines and budgets What qualifications will make you successful? Applicants must be authorized to work in the United States on a full-time, ongoing basis. The company does not provide immigration sponsorship now or in the future. Engineering degree, or equivalent experience Experience in the water wastewater industry. Product knowledge including medium and low voltage electrical distribution and control equipment Experience using Q2C, SE Advantage, Bridge Front Office and other business systems. Ability to coach and guide team members through complex challenges and escalated issues Comfort working independently while maintaining adherence to quality and compliance standards Strategic thinking that connects project execution with broader business objectives Strong relationship-building skills that create trust with customers and internal partners What's in it for me? Lead meaningful projects that directly impact customer success and organizational performance Work with diverse teams across technologies and geographies in a collaborative environment Grow your career with opportunities to expand your expertise and leadership capabilities Be part of a team that values quality, innovation, and continuous improvement Ready to drive project excellence? We'd love to hear from you! At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their

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