Project Manager, Enterprise Implementations (SaaS + Services)

Responsibilities

• Client Implementation & Delivery
• Lead end-to-end implementation of enterprise client programs across multiple accounts and sites
• Serve as the primary project lead for clients-owning timelines, deliverables, risks, and outcomes
• Drive structured implementation plans, ensuring clarity on scope, milestones, dependencies, and success metrics
• Ensure seamless transition from sales → implementation → ongoing delivery
• Client Engagement
• Build strong, trusted relationships with client stakeholders
• Communicate clearly and consistently on progress, risks, and outcomes
• Operate as a strategic partner-not just a task manager
• Cross-Functional Execution
• Partner closely with Product, Engineering, Clinical Operations, and Sales to align priorities and drive execution
• Translate client needs into clear internal requirements and actionable plans
• Hold internal and external stakeholders accountable to deadlines and commitments
• Proactively identify blockers and drive resolution with urgency
• Program Management & Problem Solving
• Manage multiple complex implementations simultaneously , balancing competing priorities
• Navigate ambiguity and evolving client needs with a solutions-oriented mindset
• Drive decision-making in fast-paced, high-stakes environments
• Identify risks early and implement mitigation strategies

Requirements

• 5+ years of project management experience in enterprise environments for professional services and/or BPO
• Startup and high-growth experience required -comfortable operating in fast-paced, evolving environments
• Consulting experience strongly preferred
• Experience working on SaaS and/or tech-enabled service implementations
• Proven track record managing complex, cross-functional projects with multiple stakeholders
• Experience working with or supporting multiple enterprise clients with C-level key stakeholders (healthcare experience a plus)
• Preferred requirements:
• Ownership mindset - you take accountability for outcomes, not just tasks
• "Get it done" mentality - high sense of urgency, bias toward action
• Smart hustle - able to move quickly while prioritizing what matters most
• Comfort with complexity and ambiguity - thrives in challenging, unstructured environments
• Assertive communicator - able to push, influence, and hold stakeholders accountable
• Growth mindset - seeks feedback, continuously improves, and adapts quickly
• Work Style - Growth Company DNA
• You are both a playbook builder and executor -able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results.
• Our culture is built on five principles that shape how we work, lead, and grow:
• Care: We put patients, clients, teammates, and outcomes first.

Benefits

Additional Information

Project Manager, Enterprise Implementations (SaaS + Services) Location: Hybrid 3 days in office, either in New York City or Chicago Job Type: Full-time Job Reports To: Senior Director, Professional Delivery About Jaan Health/Phamily Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients. Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com. Job/Role Description: We are seeking a highly driven, execution-oriented Project Manager to lead complex, enterprise client implementations across our SaaS and service-based solutions. This role sits at the center of our client delivery engine-partnering cross-functionally with Product, Clinical Operations, Sales, and Engineering to bring programs to life and drive measurable outcomes. This is not a traditional IT project management role . We are looking for someone who has implemented professional services or BPO and who thrives in ambiguity, operates with urgency, and takes full ownership-from kickoff through go-live and beyond. You will manage multiple enterprise implementations simultaneously, navigating complexity, aligning stakeholders, and ensuring we deliver with speed and quality.

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