Front office team member

Responsibilities

• Greet, check in, check out, respond to requests, and settle accounts while providing exceptional service
• Willing to work morning or afternoon shifts according to the needs of the business
• Enroll our guests in Accor Loyalty Membership
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
• Take every opportunity to be a "salesperson" by active selling of special promotions and facilities available within the Hotel
• Service focused personality is essential; experience is an asset
• Dealing with guest complaints following Mercure standards
• Great communication with all departments
• Making sure all important information is passed to the next shift and your colleagues
• Assure the task list has been done
• Being proactive in sorting-out problems
• Working with Opera or related systems is a plus
• Fluency in English
• Your experience and skills include:
• Greet, check in, check out, respond to requests, and settle accounts while providing exceptional service
• Take the initiative to add a personalized experience
• Dealing with payments (credit cards )
• Communicate with guests by email and on the phone
• Problem solving
• Service focused personality is essential
• Experience is an asset
• Prior experience working with Opera or a related system
• Additional languages are a plus
• Your team and working environment:
• The Hawkwell House team embodies Mercure's welcoming and locally inspired culture, creating a warm, authentic environment where guests and colleagues feel at home. Our property blends charm, character, and genuine hospitality in everything we do.
• Our commitment to Diversity & Inclusion:
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
• PERKS FOR YOU:
• Employee benefit card offering discounted rates at Accor worldwide
• Free and delicious meal breaks on duty
• Complimentary stays in the UK and North Ireland
• Friends & Family discounts
• 50% food discounts in our restaurants
• Pension Scheme
• Health Insurance
• Cycle-to-work scheme
• Staff Uniforms Provided
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Candidates must have the right to work in the UK

Benefits

Additional Information

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

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