Enterprise Customer Success Manager - Europe

About the role

Join Schneider Electric's high-impact Enterprise Customer Success Management team and help shape the future of digital infrastructure for some of our most valued clients across Europe. We're passionate about empowering our customers to unlock the full power of EcoStruxure IT-moving beyond monitoring to proactive, data-driven strategies that keep their operations resilient, efficient and ready for what's next. As an Enterprise Customer Success Manager, you'll be the trusted advisor and primary point of contact for a select portfolio of high-value EcoStruxure IT customers. From onboarding through every milestone of their journey, you'll ensure our clients achieve their goals, realize maximum value from our solutions, and are always a step ahead in a rapidly evolving digital landscape. Your expertise will help customers seamlessly adopt platforms like Data Center Expert, IT Advisor, NetBotz, and IT ExperT while you identify opportunities for growth, innovation and long-term partnership. What will you do? Build deep, consultative relationships with VIP customers, guiding them from post-sale onboarding through ongoing success and value realization. Lead regular check-ins and strategic business reviews, ensuring customers are on track to meet their unique goals and KPIs. Dive into customer challenges and ambitions, delivering tailored advice, best practices, and proactive recommendations for platforms like Data Center Expert, IT Advisor, NetBotz, and IT Expert. Spot new opportunities for customer growth-whether it's e-learning, advanced services, cloud migration, or custom integrations-and connect clients with the right solutions. Partner with Licensing & Renewals teams to drive seamless renewals and ensure customers are always supported by the latest software and services. Share actionable feedback and insights with our Commercial, Product, and Technical Support teams to continuously elevate the customer experience. Forecast renewals, identify risk, and maintain a strong customer renewal rate in partnership with the Sales and Renewals teams. Collaborate across the organization-working hand-in-hand with regional EcoStruxure IT leaders, Sales, Services, and Product Management to deliver unified, world-class support. Stay ahead of industry trends, guiding customers through software updates and helping them leverage new features and capabilities. Champion customer success by aligning solution strategies with business objectives and ensuring every interaction delivers measurable value. Identify customer case studies and recruit potential advocates to serve as references. What are the key skills we are looking for? Customer Success - intermediate level; ensuring clients achieve desired outcomes throughout their journey Customer Orientation - intermediate level; anticipating needs and delivering proactive support Customer Satisfaction - intermediate level; monitoring health metrics and addressing concerns before they escalate Customer Advocacy - intermediate level; championing client needs internally to drive product and service improvements Communication - developing level; articulating value and updates clearly to diverse stakeholders Customer Engagement - developing level; building rapport and maintaining consistent touchpoints Collaboration - developing level; partnering across teams to deliver seamless customer experiences Problem Solving - developing level; resolving issues quickly while maintaining customer trust What qualifications will make you successful? A proactive mindset that anticipates customer needs and acts before issues arise Strong relationship-building skills with the ability to influence and inspire trust Comfort managing multiple accounts and priorities in a fast-paced environment A growth-oriented approach that spots opportunities for expansion and deeper engagement What's in it for me? Join a team that's passionate about delivering exceptional customer experiences Make a direct impact on customer loyalty, retention, and business growth Access ongoing learning and development to advance your career in customer success Enjoy flexible work options that prioritize balance and well-being Bring your passion for customer success to a team that's excited to welcome you - apply today! At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker. Schneider Electric is there when it matters most to you Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team: Care for Yourself and Your Family. We ensure you feel secure with benefits that help you

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