Client Account Support Senior Analyst, U-500 - Cigna Healthcare - Remote

Responsibilities

• Manage end-to-end account installation for an assigned Select Segment book of business, ensuring timely and accurate delivery
• Lead cross-functional implementation, coordinating SMEs to drive effective team collaboration
• Partner with Sales, clients, and brokers to gather required documentation and present implementation plans for new and renewing business
• Facilitate installation meetings to align client plan intent and oversee end-to-end setup, including system build, readiness, eligibility, ID cards, and billing.
• Serve as the central liaison across teams, aligning processes, introducing technical experts to clients, and driving seamless implementation
• Coordinate ePro/CIT tools, benefit documentation, and structure with the Work Order team, ensuring accurate and consistent setup aligned to plan design intent
• Identify and resolve implementation issues across process, plan design, and timelines, ensuring full ownership through completion.
• What you'll need to do the job:
• High school diploma or GED - required; bachelor's degree - preferred
• 2+ years of healthcare background/benefits knowledge - required
• 2+ years of client-facing experience in account management, client services, or sales - Preferred
• Strong analytical skills to effectively solve complex issues to resolution - Required
• Demonstrated interpersonal and cross-functional coordination skills, with the ability to manage competing priorities, align multiple stakeholders, and deliver effective client solutions - Required
• Proficiency with Microsoft Office applications (Excel, Outlook, Word) and strong technical and navigational skills - Required
• Self-motivated and driven, with strong initiative to manage competing priorities and deadlines in a fast-paced environment - Required
• Familiarity with multiple Cigna systems ( e.g., ePro, CIT, Vista, Facets, CDB ) - Highly Preferred
• Experience applying project management skills to manage timelines, priorities, and deliverables - Preferred
• Adept at building cross-functional partnerships and communicating effectively across all matrix levels to align stakeholders with mutually beneficial solutions - Highly preferred
• Ability to travel up to 10% travel, as needed - Required
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
• For this position, we anticipate offering an annual salary of 56,600 - 94,300 USD / yearly, depending on relevant factors, including experience and geographic location.
• This role is also anticipated to be eligible to participate in an annual bonus plan.
• About The Cigna Group
• If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
• The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates

Benefits

Additional Information

The U500 Implementation team is hiring several Client Account Support Senior Analysts (Implementation Managers). You'll be responsible for end-to-end client onboarding from sale through go-live, managing the full implementation lifecycle. You'll leverage cross-functional coordination to ensure accurate system setup across benefits, eligibility, ID cards, and billing while partnering with internal teams, clients, and brokers.

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