Technical Support Specialist - Bilingual French

About the role

Geotab ® is a global leader in IoT and connected transportation and certified "Great Place to Work™." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it's like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram .

Responsibilities

• How you'll make an impact:
• Support partners, customers, sales representatives, and internal teams through multiple communication channels including phone, chat, and email
• Provide technical expertise on database setup, user management, rules and reporting, device errors, network communications, portal configuration, and product implementation
• Diagnose and resolve technical hardware and software issues involving connectivity, installation, and platform inquiries
• Coordinate with internal departments on the return and exchange process for Geotab devices and accessories
• Deliver successful resolution to all customer complaints and escalate critical concerns to management
• Preserve the confidentiality and security of customer data and information
• Support Geotab global strategic initiatives
• What you'll bring to this role:
• Ability to read, write and speak in English and French fluently
• Post-Secondary Diploma or Degree in Engineering, Computer Science, or a related field highly valued
• 1-3 years of experience in a customer service or technical support capacity
• 1-3 years of experience troubleshooting technical hardware and/or software issues
• Expert-level Excel skills including creation of pivot tables and reports
• Working knowledge of programming languages such as SQL, Python, C#, or JavaScript highly valued
• Working knowledge of data warehouses such as Google BigQuery highly valued
• Technical competence using Google Suite for business (Sheets, Docs, Slides)
• Comfort speaking with customers by telephone, email, and chat
• Strong analytical and problem-solving skills with excellent verbal and written communication
• Strong interpersonal and relationship-building skil

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