Room Attendant / VIP Turndown Svc. Attendant

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Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: The Hotel Roanoke & Conference Center is a magnificent and storied hotel nestled in the heart of Roanoke, Virginia. Built in 1882, the Tudor-style hotel is listed on the National Register of Historic Places and is a member of the International Association of Conference Centers. With its grand architecture and captivating history, the hotel stands as a testament to timeless elegance. Boasting a total of 329 luxuriously appointed guest rooms and suites, the Hotel Roanoke & Conference Center offers a range of accommodation options to suit the needs of every guest. In addition to its accommodations and dining options, the Hotel Roanoke & Conference Center features exceptional facilities for both business and leisure travelers. The hotel boasts over 63,000 square feet of flexible event space, making it an ideal venue for conferences, weddings, and other special occasions. State-of-the-art audiovisual equipment, professional event planning services, and attentive staff ensure that every event is a resounding success. Overall, with its rich history, elegant accommodations, exceptional dining options, and prime location, the Hotel Roanoke & Conference Center stands as a premier destination for travelers seeking a blend of luxury, comfort, and charm. What you will have an opportunity to do: The Room Attendant - VIP Turndown Service is responsible for providing exceptional evening housekeeping services in a 330-room hotel. This role focuses on delivering personalized VIP turndown service, maintaining guest rooms to brand standards, and responding to evening guest service requests. The ideal candidate takes pride in cleanliness, pays close attention to detail, and provides warm, professional service to enhance the overall guest experience. VIP Turndown Service Provide nightly turndown service for VIP and selected guest rooms Prepare rooms for evening comfort, including adjusting lighting, refreshing linens, and restocking amenities Ensure all VIP touches are completed according to hotel and brand standards Report any maintenance issues or room deficiencies promptly Room Attendant Duties Clean and service assigned guest rooms and suites according to housekeeping standards Make beds, replace linens, dust, vacuum, and sanitize bathrooms and high-touch areas Replenish guest supplies such as towels, toiletries, and minibar items (if applicable) Maintain cleanliness of carts, storage areas, and service hallways Guest Request Coverage (Evening Hours) Clean rooms when needed Respond promptly and professionally to guest room calls during evening hours Deliver requested items such as towels, linens, amenities, or rollway's Address guest concerns or escalate issues to the Supervisor or Manager on Duty as needed Provide friendly, courteous service with a focus on guest satisfaction What are we looking for? Previous housekeeping or hospitality experience preferred Ability to work independently and manage time effectively during evening hours Strong attention to detail and commitment to cleanliness Excellent customer service and communication skills Ability to stand, walk, bend, and lift up to 25 lbs as needed Flexible schedule, including weekends and holidays

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