Senior Manager, Customer Supply Chain Collaboration - Americas

Responsibilities

• What You'll Be Working On
• Strategic Account Operations Leadership
• This role is the senior operational owner for Sol de Janeiro's most important retail partners, responsible for building durable, data‑driven, and collaborative operating relationships that position Sol de Janeiro as the partner of choice .
• Serve as the primary operations lead for assigned strategic retail accounts, acting as the senior operational counterpart to customer supply chain, logistics, order management, and operations teams.
• Proactively identify critical customer and channel partner needs, ensuring Sol de Janeiro's operational capabilities meet or exceed expectations.
• Establish and scale a strategic account operating model , defining governance, cadence, metrics, and escalation paths aligned to Perfect Order performance.
• Develop, own, and maintain dual operational scorecards , measuring both Sol de Janeiro and partner performance across service levels, fill rate, OTIF, inventory health, compliance, and cost‑to‑serve.
• Lead monthly operational reviews and Quarterly Business Reviews (QBRs) with strategic accounts, delivering clear performance insights, trend analysis, risks, and improvement roadmaps.
• Own operational issue management and escalation, ensuring structured root‑cause analysis and timely resolution of service, inventory, compliance, or cost challenges.
• Drive operational excellence across order management, sales operations enablement, channel partner relations, and customer‑facing supply chain processes.
• Partner closely with Commercial and Account Management teams to support launches, promotions, peak planning, and long‑range growth initiatives.
• Represent Operations in senior‑level customer discussions, reinforcing Sol de Janeiro as a proactive, reliable, and solutions‑oriented partner.
• Joint Continuous Improvement & Process Excellence
• Identify, prioritize, and lead joint process improvement and continuous improvement initiatives with strategic retail partners.
• Drive cross‑company projects focused on improving Perfect Order execution-service performance, accuracy, timeliness, visibility, and cost‑to‑serve.
• Establish standardized best‑in‑class operational processes, documentation, and governance models that can be scaled across multiple strategic accounts.
• Translate improvement initiatives into measurable outcomes, tracking benefits against agreed KPIs and financial targets.
• Act as an internal champion for operational excellence, sharing learnings and best practices across strategic accounts, Amazon, DTC, and wholesale channels.
• Amazon Operations Leadership
• Provide senior‑level leadership and oversight of end‑to‑end Amazon U.S. and UK operational performance across FBA, 3PL, and carrier networks.
• Directly manage and develop the Manager, Amazon Operations , ensuring strong day‑to‑day execution while maintaining strategic focus.
• Own Amazon operations P&L in partnership with Finance, identifying cost reduction, productivity, and profitability improvement opportunities.
• Ensure timely, accurate inventory flow into the Amazon FBA network & resolution of receiving, inventory accuracy, and reconciliation discrepancies.
• Develop and maintain KPI dashboards covering fulf

Benefits

Additional Information

Our Story Launched in 2015, S ol de J aneiro is a globally recognized, award-winning beauty brand, drawing inspiration from Brazil's beauty rituals, warmth, and spirit. S ol de J aneiro delivers a sensory experience beloved by multi-generational consumers worldwide, with clinically proven results, transformative textures, and transportive fragrances. Headquartered in New York and launched as a digitally native brand, we have expanded globally with teams in Paris, London, and Germany. Our commitment to excellence has earned high-profile honors, including being named one of TIME1 00's 2024 Most Influential Companies, Fast Company's 2024 World's Most Innovative Companies, and WWD Beauty Inc's Power Brands of 2024, underscoring its leadership in the beauty industry and outstanding workplace . These accolades highlight our dedication to being a leading brand in the beauty industry and an exceptional workplace.

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