Senior Quality Engineer, Switchboards

Responsibilities

• Quality Management System (QMS)
• Develop and implement a QMS aligned with ISO 9001; create and maintain the Quality Manual, quality policies, procedures, and work instructions.
• Lead internal and external audits, including ISO certification efforts
• Interface with UL Compliance Officers and third-party agencies during audits.
• Maintain product compliance matrix mapping each product line to applicable UL, NEC, NEMA, and customer-specific requirements.
• Supplier Quality - China, Mexico & India
• Develop and maintain the Approved Vendor List (AVL); lead supplier qualification, periodic re-qualification audits, and scorecard reviews.
• Write and manage Supplier Quality Agreements (SQAs) covering material certifications, First Article Inspection (FAI), critical specs, and dimensional tolerances.
• Issue Supplier Corrective Action Requests (SCARs) and track to closure using 8D methodology; drive root cause and permanent corrective action on repeat escapes.
• Implement pre-shipment inspection checkpoints at overseas CM facilities to prevent quality escapes from reaching Giga facilities.
• Ensure all incoming materials meet specifications - manage PPAP-equivalent documentation (material certs, CoC, test reports).
• Incoming, In-Process & Final Inspection
• Design and maintain the incoming quality control (IQC) process - AQL-based sampling plans accept/reject criteria, and non-conforming material (NCM) disposition workflow.
• Build inspection checklists for critical components: bus bars, breakers , CTs, SPDs..
• Define and implement in-process quality control plans (QCPs) and visual work instructions (VWIs) for safety-critical assembly operations - bus bar torquing, wiring termination, CT secondary connections.
• Lead final outgoing inspection and electrical test protocol: insulation resistance, continuity, CT polarity, and breaker functional tests - 100% on every unit.
• Maintain serialized test records and Certificate of Conformance (CoC) for every shipment.
• Establish routine, type, and special test protocols for Switchboards, panelboards and unit substations.
• Team Leadership
• Build, hire, and lead the quality team at GLB - inspectors, quality engineers, and technicians.
• Train employees on quality standards, inspection methods, and best practices; maintain training records and competency matrices.
• Promote a culture of quality and accountability across manufacturing, engineering, and supply chain.
• Continuous Improvement
• Lead root cause analysis using structured tools; 8D, Fishbone, 5-Why, for internal non-conformances and field failures.
• Collaborate with manufacturing engineers on Lean/Six Sigma initiatives to reduce defects, scrap, and rework.
• Monitor and publish quality KPIs: incoming PPM, first-pass yield (FPY), scrap and rework rate, warranty claim rate, and Cost of Quality (CoQ) as % of revenue.
• Build and maintain live digital systems to capture, track, and resolve NCRs, SCARs, and customer complaints; maintain the calibration register for all gauges and test equipment.
• Customer & Compliance
• Own the customer complaint process end-to-end - intake, on-site investigation, 8D report, and formal closure within SLA (containment within 24 hours, full 8D within 30 days).
• Manage warranty claim adjudication; represent Giga at customer sites during field investigations and commissioning inspections.
• Ensure compliance with applicable safety and environmental regulations across all operating locations.
• Interface with customers and regulatory agencies during audits, UL inspections, and project quality reviews.

Requirements

• Degree in Mechanical, Electrical, Industrial Engineering, or a related technical field.
• 5+ yea

Additional Information

Why join Giga The Pace: We're building at a speed most companies talk about but never actually operate at. If you've been bored somewhere else, you won't be here. The Impact : Every person at Giga touches the work that matters. No layers, no waiting for approval chains. You'll see your fingerprints on what we ship. The Team: A team of operators defining the future of AI infrastructure. We recruit A-players from the most innovative companies in the world, and they choose Giga because the work here means more. The Moment : AI doesn't run without power, and that's us. Giga is the picks and shovels behind the AI revolution. This industry is about to explode, and you'll be in the room where it's already happening.

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