Adoption Design Manager - Business Analytics - Evernorth - Remote

Responsibilities

• Lead and develop a high-performing team focused on innovation, testing, and scalable process design
• Design and execute simulation, prototyping, and hypothesis testing to validate strategic initiatives
• Translate business strategies into operational processes that drive measurable adoption and performance outcomes
• Oversee structured testing in both simulated and production environments while protecting customer experience
• Partner across PX&O, DM&R, and Adoption Intelligence to align testing strategies with business priorities
• Leverage data, scorecards, and dashboards to communicate insights and influence leadership decisions
• Drive continuous improvement in how processes are tested, scaled, and sustained across the enterprise
• Enable the integration of automation, AI, and predictive insights to strengthen operational performance
• Qualifications - Required
• High School Diploma or G.E.D.
• 8+ years of experience in analytics, business intelligence, or strategic operations
• 7+ years of experience improving or transforming business processes
• Demonstrated success leading teams and developing high-performing talent
• Strong ability to translate complex data into clear, actionable business insights
• Proven ability to collaborate across functions and influence stakeholders
• Experience using data visualization and presentation tools to tell compelling business stories
• Qualifications - Preferred
• Bachelor's degree or equivalent experience
• Experience in healthcare or large enterprise environments
• Familiarity with AI, automation, or predictive analytics
• Experience supporting innovation labs, testing environments, or transformation initiatives
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
• For this position, we anticipate offering an annual salary of 108,600 - 181,000 USD / yearly, depending on relevant factors, including experience and geographic location.
• This role is also anticipated to be eligible to participate in an annual bonus plan.
• About The Cigna Group
• If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
• Qualified applicants with criminal histories will be considered for employment in a manner

Benefits

Additional Information

Candidates who reside within 50 miles of the following locations may be asked to work in person: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ. As an Adoption Design Manager, you will lead an Innovation Lab within the Adoption Center, turning strategy into real-world outcomes through simulation, rapid testing, and data-driven insights. This role plays a critical part in improving how we adopt change, enhance business performance, and deliver better experiences for customers and teams.

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