Pharmacy Adherence Technician

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Location: Remote Position Pay Range: $18.93 - $31.56 This position services our AON Pharmacy in Fort Myers, FL. *Open to remote candidates with preference given to those in Fort Myers, FL to work onsite* Position Summary Responsible for scheduling orders for delivery or pick-up and documenting various updates related to therapy adherence. Will perform routine and non-routine pharmacy technician functions and activities related to the position. Responsibilities include but are not limited to: making/answering outbound/inbound calls to/from patients, caregivers, and healthcare professionals, updating patient records, and providing medications to patients in a timely manner to encourage adherence to therapy. The Pharmacy Adherence Technician will evaluate and maintain accurate medication information regarding therapy adherence, medication lists, and prescription barriers under the clinical supervision of licensed pharmacists. Must be able to exercise excellent communication skills to successfully interact with all levels of internal and external parties and to convey information appropriately. Must be able to effectively use, pronounce, and spell common medical and pharmacy terms. No patient counseling will be completed by the Pharmacy Adherence Technician. Key Performance Areas KPA 1 - Therapy Adherence To ensure patients are adhering to therapy as indicated by the treating physician through effective communication about prescription refills and barriers in a timely manner. Examples of job duties: Navigates ONCO EMR to determine if the patient has had any notable changes in personal and therapy status to determine appropriateness of refilling a medication. Gathers information regarding prescription barriers to help the patient maintain therapy. Refers clinical questions and concerns to clinical pharmacists. Will work with pharmacists to document discharge summaries and medication on hold forms in order to report discontinuation and delays with therapy. Actively participates in the process of continuous improvement within the pharmacy. Attends team meetings and training sessions as required. KPA 2 - Data Entry and Documentation To ensure the accurate and timely documentation of patient information into multiple software systems. Examples of job duties: Navigates and documents accurately in CPR+, ORCA, ONCO EMR, and any additional pharmacy applications when needed. Medication Reconciliation: Under supervision of clinical pharmacists, responsible for obtaining and documenting accurate medication lists to help avoid duplication, omission, and error to all patients. Inform the clinical physician of any order status changes via patient EMR. This includes medication delivery dates, prior authorizations initiated, financial assistance initiated, reasons for holding or discontinuing an order, and any order clarifications as necessary. KPA 3 - Pharmacy Support To ensure that orders are processed in a timely manner by assisting the pharmacists and other departments with pharmacy related tasks. Examples of job duties: Maintain an encouraging attitude to create a positive work environment. Will collect and process patient copayments. Communicates delivery updates related to shipping delays with patients, caregivers, and providers. Accurately processes and interprets pharmacy test claims. Triages order to other team members for assistance in resolving any discrepancies with test claims. Gathers pertinent information regarding lost medication requests, vacation override requests, and medication synchronization. Initiates prior authorizations, financial assistance, and insurance or facility verifications by gathering and providing relevant information to other pharmacy staff for investigation and resolution. KPA 4 - Communications To ensure that patients, caregivers, and providers can get timely responses and updates regarding orders. Examples of job duties: Responsible for answering incoming calls to the pharmacy phone queue, and appropriately transferring calls to other departments or team members, as needed. Responsible for making outbound calls to patients, caregivers, and healthcare providers regarding order deliveries and updates. Will be required to meet a pre-determined quota for outbound calls made and inbound calls received per shift. Professionally and courteously communicates order information with patients, caregivers, and/or healthcare professionals. Demonstrates the ability to actively listen and understand patient questions and provide accurate answers and solutions. Will ensure that all concerns are addressed in a timely manner. Will deliver messages via phone, email, patient EMR, and letter correspondence while following all HIPAA regulations. All complex questions or information outside the Adherence Pharmacy Technician's scope will be directed to a Clinician, Physician, or Pharmacy Benefit Manager for resolution. KPA 5 -Compliance Follows all federal/state pharmacy/healthcar

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