Biz Ops Lead

About the role

Our mission at Quandri is to transform insurance into a trusted and delightful experience using AI. We're doing this by delivering an AI operating system for North America's leading insurance agencies and brokerages. What we do Quandri is transforming the insurance experience for policyholders across North America by providing AI to the industry's critical stakeholders - insurance agencies and brokerages. Insurance agents are the lifeblood of the insurance industry, and are where most Property & Casualty insurance is sold and serviced. Yet, there are forces making it harder than ever for them to operate; more consolidation, rising talent crisis, increasing complexity of insurance and the AI revolution are significant challenges for how agencies have typically operated. This challenge is a massive opportunity to rethink how insurance agencies operate. Quandri is at the cutting edge of this change, delivering transformation to the entire insurance experience one process at a time through the deep understanding of insurance workflows, systems and data paired with deep technical capabilities and proprietary models. We're making insurance better for policyholders, while helping insurance brokerages deliver a better client service, grow faster, and harness AI so that they control the future of insurance distribution. Why join us? We are moving fast and focused on customer impact. You will enjoy and be successful at Quandri if you: Have a deep customer focused mindset Can operate in a fast paced environment where change and innovation is a constant Take high levels of ownership in everything you do Have AI-first thinking and want to apply AI to solve the world's problems of tomorrow Operate with urgency, and aren't afraid to move fast and make some mistakes along the way Are low ego, and believe more in achieving the best outcome for our customers and achieving big goals as a team Want to have a big impact, and are not content with making changes at the edges Our head office is in Vancouver BC, with 3/4 of our team working here and the rest distributed across North America. We're backed by leading US and Canadian investors , are growing fast, and have a few awards to prove it: LinkedIn's Top Canadian Startups in 2024 & 2025 Deloitte's Fast 50 CB Insights' Insurtech 50 and Fintech 100 Globe and Mail's Top Growing Companies in Canada . Most importantly, if you want to do the best work of your life changing an industry with technology alongside talented people who are both high-performing and kind, Quandri is the place for you. We're looking for an operator to help build and harden the operational backbone of a fast-scaling AI company, and to rebuild how that work gets done with AI at the center. Quandri is growing fast, and that growth is outpacing the systems holding it together. The ever increasing volume of contracts, compliance requirements, approvals, and internal workflows needs a plan which will support our current scale and the scale we're headed for. At the same time, we believe every team at Quandri should be working in fundamentally AI-native ways, and that shift needs someone who can model what good looks like and bring others along. This role is mainly focused on Operations, but given the nature of the business you'll also get pulled into operational finance, legal, and AI ops work. You'll report to and partner closely with the Head of Finance & Operations, with autonomy over how these processes get designed and adopted. We're hiring for a high potential individual who can grow into owning this function as the company scales.

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